Krista Jacobsma
Doon,IA
Summary
Results-driven leader with 10 years of experience at Avera Health, progressing from frontline roles to a supervisory position. Proven ability to drive team performance, optimize workflows, and enhance customer satisfaction. Adept at mentoring employees, improving operational efficiency, and achieving business goals. Seeking a manager position to leverage leadership expertise and industry knowledge for continued success. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering a collaborative work environment to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Avera Health
09.2023 - Current
- Company Overview: Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Lead a team of 13 employees, ensuring productivity, quality, and compliance with company policies
- Train, mentor, and develop employees, resulting in improved performance and retention
- Collaborate with upper management to implement process improvements, reducing inefficiencies
- Monitor key performance indicators (KPIs) and drive team engagement to exceed targets
- Resolve escalated customer and employee concerns, fostering a positive work environment
- Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
CAH Billing-Collections Medicare Lead
Avera Health
01.2022 - 09.2023
- Company Overview: Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Train new and current employees, resulting in improved performance and retention
- Revenue recovery duties
- Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Revenue Recovery Specialist
Avera Health
06.2015 - 01.2022
- Company Overview: Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Follow up with insurance on current account balance, working to get accounts paid
- Work and resolve denials appropriately
- Submit clean claims to insurance
- Avera Health is a health system based in Sioux Falls, SD, providing a range of healthcare services
- Improved revenue recovery rates by identifying and resolving billing discrepancies in a timely manner.
Education
Accounting - Accounting And Finance
Southeast Technical Institute
Sioux Falls, SD05-2015
Skills
- Team Leadership & Development
- Performance Management
- Process Improvement
- Conflict Resolution
- Training and mentoring
- Goal oriented
- Staff management
- Attention to detail
- Employee motivation
- Staff development
- Team building
- Process improvement
- Performance management
- Problem-solving
Technology And Tools
- Expanse
- Microsoft Office Suite (Excel, Word, PowerPoint, OneNote)
- Epic workgroups
- Clearinghouse
Timeline
Supervisor
Avera Health
09.2023 - Current
CAH Billing-Collections Medicare Lead
Avera Health
01.2022 - 09.2023
Revenue Recovery Specialist
Avera Health
06.2015 - 01.2022
Accounting - Accounting And Finance
Southeast Technical Institute
Similar Profiles
Barb KleinBarb Klein
Application Support Analyst at Avera HealthApplication Support Analyst at Avera Health
Amanda NeugebauerAmanda Neugebauer
Clinical Informatics Coordinator at Avera HealthClinical Informatics Coordinator at Avera Health
Kacy PetersonKacy Peterson
Laboratory Service Line Administrator at Avera HealthLaboratory Service Line Administrator at Avera Health