Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
KRISTA JENKINS
Summary
Overview
20
years of professional experience
Work History
Serenity Mental Health Centers
Transcranial Magnetic Stimulation Technician
10.2021 - 04.2023
Job overview
- Certified as TMS tech, for MDD, Anxiety and OCD protocols, through Brainsway certification process
- Safely administered TMS treatment to patients suffering from MDD, GAD and OCD
- Practiced positivity and gratitude with each patient, through goal setting, journaling and meditation.
- Used different breathing and grounding techniques with patients to control anxiety and panic attacks.
- Cleaned and sterilized instruments, equipment and surfaces.
- Acted as a liaison between patient and provider
- Utilized medical software to document and track patient progress.
- Maintained accurate patient charts and medical records.
Serenity Mental Health Centers
Lead Patient Care Coordinator
12.2020 - 08.2021
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
Regus Management Group
Community Manager
04.2018 - 10.2020
Job overview
- Managed and maintained a culture of community within the flexible workspace center
- Maintained 70-100% occupancy for center
- Performed center tours for prospective clients
- Managed the office move in and virtual office set up of more than 150 clients
- Handled mail and incoming phone calls for more than 100 different clients
- Acted as reception for all clients in the center
- Planned and executed weekly, monthly and quarterly networking events within center
- Maintained a clean and professional environment
- Planned and executed client meetings including catering
- Decorated show offices
- Reset offices after move out and ensured they were clean and paint was scheduled for incoming client
- Ensured IT needs were met and escalated to corporate for quick resolution
- Managed the at risk clients and billing suspensions at first level of escalation
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Express Clothing
Assistant Manager
07.2017 - 04.2018
Job overview
- Assist store manager in all aspects of running the store
- Met or exceeded all sales goals and key performance indicators
- Provide excellent customer service
- Help to maintain a clean and pleasant shopping atmosphere for customer
- Main responsibility to interview, hire and train new associates
- Process new merchandise and execute floor sets
- Assist with all reactionary merchandising
- Count cash drawers and prepare nightly deposits
- Responsible for opening and closing store
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Banana Republic Factory
Assistant Manager
05.2016 - 06.2017
Job overview
- Assist store manager in all aspects of running the store
- Provide excellent customer service
- Help to maintain a clean and pleasant shopping atmosphere for customer
- Main responsibility to interview, hire and train new associates
- Process new merchandise and execute floor sets
- Assist with all reactionary merchandising
- Count cash drawers and prepare nightly deposits
- Responsible for opening and closing store
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Auntie Anne's Pretzels
Store Manager
01.2015 - 05.2016
Job overview
- Perform all duties necessary to run the store
- Provide excellent customer service
- Weekly inventory of all food items
- Hire and train all new employees
- Manage all deposits
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Motherhood Maternity
Store Manager
02.2013 - 04.2014
Job overview
- Perform all duties necessary to run the store
- Meet goals and drive sales through constant monitoring of KPI's
- Provide excellent customer service
- Hire and train new associates
- Plan and execute monthly floorsets
- Process and merchandise new shipment
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
Sage Community Management, Mountain
Front Desk Receptionist
05.2011 - 11.2012
Job overview
- Answer and direct all incoming calls
- Greet and assist new homeowners
- Maintain and file all information regarding homeowners
- Maintain a clean and pleasant atmosphere
- Resolved customer problems and complaints.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Handled assignments independently with good judgement and critical thinking skills.
Justice for Girls, American Fork Utah
Assistant Manager
12.2008 - 07.2011
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dressbarn corporation
Assistant Manager
02.2003 - 12.2008
Job overview
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed senior-level personnel working in marketing and sales capacities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
American Fork High School
University Overview
Skills
- Proficient with programs such as Excel, Power Point, Microsoft Word, Windows, Microsoft Office
- Proficient with Ten-Key by touch
- Type 50 wpm
- Extensive, multitask telecommunication skills
- Shipping using UPS and Federal Express
- Filing and inter-office operation
- Cultural Awareness
- Active Listening
- Problem-Solving
- Written Communication
- Teambuilding
- Dependable and Responsible
Timeline
Transcranial Magnetic Stimulation Technician
Serenity Mental Health Centers
10.2021 - 04.2023
Lead Patient Care Coordinator
Serenity Mental Health Centers
12.2020 - 08.2021
Community Manager
Regus Management Group
04.2018 - 10.2020
Assistant Manager
Express Clothing
07.2017 - 04.2018
Assistant Manager
Banana Republic Factory
05.2016 - 06.2017
Store Manager
Auntie Anne's Pretzels
01.2015 - 05.2016
Store Manager
Motherhood Maternity
02.2013 - 04.2014
Front Desk Receptionist
Sage Community Management, Mountain
05.2011 - 11.2012
Assistant Manager
Justice for Girls, American Fork Utah
12.2008 - 07.2011
Assistant Manager
Dressbarn corporation
02.2003 - 12.2008
American Fork High School
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