Krista Jensen
Waco
Summary
To utilize the skills, I have obtained through college hours and previous work experience in individual and team-based environments to benefit the company for which I am employed.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
13
13
years of professional experience
Work History
VA Billing Specialist
AxisCare
11.2024 - Current
- Process VA billing claims, ensuring accurate and compliant submissions
- Review claims for completeness and adherence to VA billing standards, identifying discrepancies for prompt resolution
- Monitor claim rejections and denials, investigate root causes, and perform necessary corrections
- Conduct regular follow-up on outstanding claims to ensure timely reimbursement
- Collaborate with Client Success Managers and other billing team members to address client billing inquiries and troubleshoot issues
- Provide updates and relevant claim information to clients, supporting efficient communication and fostering positive client relations
- Maintain up-to-date knowledge of VA billing requirements and implement changes as needed to comply with regulatory standards
- Ensure accurate documentation and tracking of all billing activity, maintaining detailed records for reporting and audits
VA Billing Specialist
Centex Bookkeeping
07.2023 - 10.2024
- Process VA billing claims, ensuring accurate and compliant submissions
- Review claims for completeness and adherence to VA billing standards, identifying discrepancies for prompt resolution
- Monitor claim rejections and denials, investigate root causes, and perform necessary corrections
- Conduct regular follow-up on outstanding claims to ensure timely reimbursement
- Collaborate with Client Success Managers and other billing team members to address client billing inquiries and troubleshoot issues
- Provide updates and relevant claim information to clients, supporting efficient communication and fostering positive client relations
- Maintain up-to-date knowledge of VA billing requirements and implement changes as needed to comply with regulatory standards
- Ensure accurate documentation and tracking of all billing activity, maintaining detailed records for reporting and audits
Administrative Assistant
Centex Bookkeeping
04.2021 - 07.2023
- Handled phones and faxes
- Responded to emails/faxes
- General clerical support duties including filing
- Take payments for multiple home care offices
- Open and sort mail
- Monitored office supplies, and order when needed
- Scan/deposited checks
Sales Associate
Belk
12.2020 - 04.2021
- Greeted customers upon their entry into the store
- Performed checkout procedures quickly and accurately, while promoting email coupons and the store credit card
- Kept the sales floor organized and tidy throughout each shift
- Worked the online order pickup/fulfillment system
- Assisted in the inventory procedure
Hospitality Order Processing Representative
Adventure Entertainment Productions, LLC
12.2018 - 11.2020
- Fulfilling ticket and hospitality orders for clients
- Ordering tickets and VIP packages for various sporting and theater events
- Performing internal financial checks
- Communicating with outside ticket brokers and concert and theater venues
- Communicating with professional and collegiate sports teams to purchase individual, group and season tickets
- Booking corporate events, flights and hotel rooms
- Assisting sales representatives with ticket pricing and delivery
- Purchasing gift cards and sports memorabilia
Customer Experience Representative
East Lake Veterinary Hospital
08.2016 - 03.2020
- Schedule appointments & surgeries
- Checking in & out of clients
- Lodging & appointment confirmations
- Cash & credit transactions
- End of Day procedures
- Opening & closing of the clinic
- Cleaning of the front lobby
- Providing information to clients
- Intermittent veterinary technician duties
Receptionist
DFW Mechanical Group, LLC
08.2018 - 11.2018
- Responsible for greeting clients/vendors who visit the office
- Answer and direct all phone calls to the correct department/individual
- Manage fleet files and billing
- Update Employee phone/computer information
- Assist Office Manager with company insurance information
- Minimal janitorial duties
- Keep inventory/order office supplies
- Assist with payroll activities
Contract Coordinator
Databasaurus LLC
06.2016 - 11.2017
- Creating contracts/agreements to be reviewed and delivered to clients
- Processing signed contracts/ agreements from clients
- Releasing the revenue for most sales made
- Working closely with upper management both onsite and remotely on various projects
- Review of internal company emails
- Proofing media kits and team sheets used for promotional material
- Performing credit checks
Receptionist
South Bosque Veterinary Clinic
08.2015 - 01.2016
- Scheduled appointments & surgeries
- Checking in & out of clients
- Lodging & appointment confirmations
- Cash & credit transactions
- End of Day procedures
- Opening & closing of the clinic
- Cleaning of the front lobby
- Providing information to clients
- Medication and diet refills
Customer Experience Representative
East Lake Veterinary Hospital
09.2014 - 08.2015
- Scheduled appointments & surgeries
- Checking in & out of clients
- Lodging & appointment confirmations
- Cash & credit transactions
- End of Day procedures
- Opening & closing of the clinic
- Cleaning of the front lobby
- Providing information to clients
Front End Supervisor
Ross Dress for Less
09.2012 - 08.2014
- Responsible for training and assisting cashiers
- Greeting of customers
- Handled all returns and cash transactions
- Merchandising
Party Host
Shenaniganz
07.2012 - 06.2013
- Hosted children birthday parties
- Confirmed parties
- Served guest at the parties & set- up and clean up of the party area
Education
Eastfield College
05.2013
Collin County Community College
12.2012
Sam Houston State University
05.2012
Skills
- Billing systems and software
- Invoice processing
- Customer service
- Data entry proficiency
- Decision-making
- Claim submission
- Payment posting
- Medical billing expertise
- Research and due diligence
- Audit procedures
- Problem-solving
- Attention to detail
Timeline
VA Billing Specialist
AxisCare
11.2024 - Current
VA Billing Specialist
Centex Bookkeeping
07.2023 - 10.2024
Administrative Assistant
Centex Bookkeeping
04.2021 - 07.2023
Sales Associate
Belk
12.2020 - 04.2021
Hospitality Order Processing Representative
Adventure Entertainment Productions, LLC
12.2018 - 11.2020
Receptionist
DFW Mechanical Group, LLC
08.2018 - 11.2018
Customer Experience Representative
East Lake Veterinary Hospital
08.2016 - 03.2020
Contract Coordinator
Databasaurus LLC
06.2016 - 11.2017
Receptionist
South Bosque Veterinary Clinic
08.2015 - 01.2016
Customer Experience Representative
East Lake Veterinary Hospital
09.2014 - 08.2015
Front End Supervisor
Ross Dress for Less
09.2012 - 08.2014
Party Host
Shenaniganz
07.2012 - 06.2013
Collin County Community College
Sam Houston State University
Eastfield College
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