Krista Johnson
Lincoln,AR
Summary
My dedication to detail and exceptional interpersonal skills have consistently elevated client experiences and operational success. Highly responsive to delivery of services and focused on customer relationship building. Achieves compliance with company policies and regulations in carrying out job functions.
Overview
6
6
years of professional experience
Work History
Commercial Loan Assistant
Arvest Bank
09.2023 - 08.2024
- Communicated with customers daily to request information and complete paperwork.
- Assembled loan paperwork and disclosures for borrower.
- Assisted loan officers in procuring and verifying applicant data.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Review and understand personal financial statements, profit/loss, balance sheets, and year end financials.
Mortgage Post Closer
Priority Bank
10.2020 - 09.2023
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Assisted in training new employees on post-closing procedures.
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
- Coordinated with title companies to obtain necessary documents, expediting the closing process.
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
Universal Banker
IBERIABANK
01.2020 - 10.2020
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Finanical Service Representative
Legacy National Bank
11.2018 - 01.2020
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Accepted payments and updated accounts with latest information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
School of Innovation
Springdale, AR05.2019
Skills
- Loan structuring
- Documentation Review
- Cash Flow analysis
- Loan Processing
- Cash Handling
- Commercial Lending Knowledge
- Origination knowledge
Timeline
Commercial Loan Assistant
Arvest Bank
09.2023 - 08.2024
Mortgage Post Closer
Priority Bank
10.2020 - 09.2023
Universal Banker
IBERIABANK
01.2020 - 10.2020
Finanical Service Representative
Legacy National Bank
11.2018 - 01.2020
High School Diploma -
School of Innovation
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