Krista Jones
Jacksonville,FL
Summary
Committed and versatile professional with extensive experience in efficiently managing data entry, overseeing office operations, and providing remote administrative support. Demonstrates proven capabilities in customer service, healthcare coordination, and adept administrative assistance. Exhibits robust organizational, communication, and effective problem-solving skills.
Overview
16
16
years of professional experience
Work History
Temporary Dental Office Receptionist
Regency Square Mall Dental
Jacksonville, Florida
08.2023 - 01.2024
- Managed patient scheduling during the closure of the dental office.
- Coordinated with patients, addressing inquiries, and providing necessary information regarding the office closure.
- Assisted in the orderly closure of the existing office, organizing and transferring essential documents.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Prepared treatment plans for patient approval, including cost estimates and payment arrangements.
- Greeted and checked in patients, verifying insurance information and collecting co-pays.
- Processed payments for services rendered using appropriate software programs.
Virtual Assistant
eBay eCommerce Store
Jacksonville, Florida
02.2015 - 05.2023
- Created detailed product listings with photographs, descriptions, and prices.
- Responded to customer complaints and disputes in a timely manner.
- Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
- Generated reports of daily transactions for accounting purposes.
Virtual Assistant
Home Visiting Doctors
Jacksonville, Florida
03.2016 - 11.2018
- Scheduled and coordinated home visits for patients in collaboration with medical practitioners and physical therapists.
- Conducted patient follow-ups to ensure satisfaction with practitioner services and the success of home visits.
- Liaised with insurance companies, serving as a middleman to verify adherence to established procedures and protocols for home visiting practices.
- Managed and updated patient schedules, ensuring accuracy and timely appointments in coordination with physicians.
Virtual Assistant
Grayson’s Home Improvement
Jacksonville, Florida
10.2018 - 07.2022
- Provided remote administrative support to the office manager, project manager, and construction management staff.
- Oversaw a CRM system to manage customer relations, implementing campaigns to increase engagement.
- Acted as a point of contact for vendors, subcontractors, and construction services teams, soliciting quotes and managing relationships.
- Executed clerical and general office duties, including setting up filing systems, data entry, and coordination of meeting logistics.
Administrative Assistant
Kelly Educational Staffing
Jacksonville, Florida
11.2014 - 06.2019
- Contributed to recruitment processes, conducting group and individual interviews.
- Managed end-to-end onboarding processes, ensuring compliance.
- Organized and executed recruiting events, scouting talent at educational gatherings.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Organized job fairs and other recruitment events.
- Reviewed resumes, administered tests, and assessed qualifications of applicants.
Office Assistant
P&M Management Inc.
Rancho Cucamonga, CA
04.2011 - 10.2014
- Provided frontline support, managing incoming calls and assisting visitors.
- Coordinated office logistics, including mail handling and supplies management.
- Contributed to maintaining organized office records.
- Coordinated travel arrangements for staff members including booking flights, hotels, rental cars.
- Provided administrative support to executive management team by completing assigned tasks in a timely manner.
- Processed accounts payable and receivable and payroll transactions accurately and efficiently.
Data Entry Clerk
C.R.Y ROP
Redlands, CA
07.2008 - 02.2010
- Meticulously entered data from applications and documents into computer systems.
- Facilitated the transfer of data throughout the course process.
- Contributed to maintaining a robust and organized data system.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA05-2007
Skills
- Office Management
- Communication
- Organizational Skills
- Data Entry
- Customer Service
- Technology Proficiency
- Attention to Detail
- Dental Terminology
- Insurance Verification
- Problem Solving
- Multitasking
- Verifying Data Accuracy
- Document Preparation
References
References available upon request.
Timeline
Temporary Dental Office Receptionist
Regency Square Mall Dental
08.2023 - 01.2024
Virtual Assistant
Grayson’s Home Improvement
10.2018 - 07.2022
Virtual Assistant
Home Visiting Doctors
03.2016 - 11.2018
Virtual Assistant
eBay eCommerce Store
02.2015 - 05.2023
Administrative Assistant
Kelly Educational Staffing
11.2014 - 06.2019
Office Assistant
P&M Management Inc.
04.2011 - 10.2014
Data Entry Clerk
C.R.Y ROP
07.2008 - 02.2010
High School Diploma -
Arroyo Valley High School
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