KRISTA JONES
Instructional Designer/Program Manager
Kissimmee,FL
Summary
Instructional designer with over 10 years of training experience and expertise at developing training solutions for technical and operational organizations to meet business needs. Training modalities include self-directed e-learnings, blended learning, flipped classroom, and VILT/ILT. Expert in learning development with extensive knowledge of Articulate Storyline 360, Rise 360 and LMS management procedures.
Overview
12
12
years of professional experience
Work History
Program Manager II | Learning Experience Designer II
Amazon Web Services (AWS) - Just Walk Out (JWO)
03.2022 - 04.2024
- Owned difficult, cross-functional programs to support teams in the technical and operations space.
- Achieved network-high performance for new hires in 2024.
- Provided training for over 15 tech launches from 2022-2024.
- Utilized data-driven decision-making approaches to inform strategy development of learning programs.
- Established strong relationships with key stakeholders to identify learning outcomes for scalable program initiatives.
- Conducted QA of all learning products and publish to LMS.
Program Manager | Learning Specialist
Amazon Specialty Retail Stores (SRS)
01.2022 - 03.2022
- Program owner of associate-level content including evergreen mechanisms and continuous improvement initiatives.
- Facilitated new hire virtual events weekly.
- Average NPS rating of 97% per VILC event.
- Lifted learner confidence ratings on key topics from Pre to Post-Assessment by 18% per event.
Store Manager | Assistant SM
Amazon 4-star / Amazon Books / Amazon Pop-Up
11.2017 - 12.2021
- Managed highest volume store in the network.
- Delivered network-wide NHO events as a certified Virtual Instructor-Led Classroom (VILC) facilitator.
- Mentored 5+ SMs to improve KPIs.
- Finished #2 in network for KPIs during Peak season 2019.
Area Manager | Store Manager | Lead Market Trainer
Mattress Firm
04.2015 - 10.2017
- Awarded “Store Manager of the Year” (MVP) in 2016.
- Performance managed 4 locations in the Denver Area.
- Interviewed, onboarded, and developed 20+ Managers in Training (MITs).
- Facilitated workshops for new hire and advanced sales training.
- Collaborated with stakeholders to redesign new hire training program for MITs.
- Responsible for 8+ trainers in market and training performance.
Branch Manager | Trainer
Smart Circle, LLC
09.2012 - 04.2015
- Awarded “Vendor Partner of the Year” from DirecTV for highest in sales revenue & volume for 2013, 2014.
- Managed and opened branches in Indiana, Florida, and Colorado
- Interviewed, onboarded, and trained new hires in manager training program.
- Designed and developed training program for Fortune 500 clients.
- Completed test market campaign and acquired new client.
Education
Bachelor of Arts in Biology -
Indiana University-Purdue University of Indianapolis
Skills
E-Learning Design
Curriculum Design and Implementation
Adult Learning Theory
Business Needs Analysis
Stakeholder Communications
Project Lifecycle
Training Facilitation
VILT and ILT
Articulate Storyline 360
Articulate Rise 360
Microsoft Office Suite
LMS Administration
Camtasia
Adobe Suite
Simplified Technical English (STE)
Timeline
Program Manager II | Learning Experience Designer II
Amazon Web Services (AWS) - Just Walk Out (JWO)
03.2022 - 04.2024
Program Manager | Learning Specialist
Amazon Specialty Retail Stores (SRS)
01.2022 - 03.2022
Store Manager | Assistant SM
Amazon 4-star / Amazon Books / Amazon Pop-Up
11.2017 - 12.2021
Area Manager | Store Manager | Lead Market Trainer
Mattress Firm
04.2015 - 10.2017
Branch Manager | Trainer
Smart Circle, LLC
09.2012 - 04.2015
Bachelor of Arts in Biology -
Indiana University-Purdue University of Indianapolis