KRISTA JONES
Temple,TX
Summary
Knowledgeable Sr. Regional Manager with strong background in regional management, driving operational excellence and team development across multiple locations. Successfully implemented strategic plans to enhance productivity and customer satisfaction. Demonstrated leadership in developing high-performing teams and optimizing operational processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Regional Manager
Songwriters Across Texas
05.2021 - Current
- I oversee the expansion & profitability of a company, including 18 bars, restaurants, and game rooms across Texas
- Hire, mentor, coach and develop General Managers that share a passion for the Company Mission and goals
- Lead efforts in recruiting by supporting and assisting General Managers with management, succession planning, hiring, training and staff development
- Supervise General Managers and ensure they can perform at or above standards in all areas
- Meet with General Managers regularly to review Property operations and financial performance and ensure General Managers know what is expected of them
- Evaluate the performance of all General Managers in their region
- Ensure that all General Managers understand and follow Company policies, practices, and the Company Mission
- Communicate regularly, accurately, and effectively with Company management, and corporate staff
- Frequently travel to locations to ensure General Managers are in cadence with objectives and performance as well company mission
- Maximize revenue from all locations, exceed company and regional financial goals, contribution, profit, and loss evaluations
- Ensure effective measures are in place to attain financial goals
- Analyze statements and variances from each location
- Review and submit location budget for approval
- Make regional decisions and take effective action to manage budgeted expenses in controllable areas of payroll, supplies, utilities, repairs, maintenance, and other miscellaneous items
- Review and approve monthly plans submitted by General Managers
- Ensure that the General Managers, and other employees under their area supervision are following all Local, State and Federal employment laws, including wage and hour, breaks, human rights, and equal employment opportunities
- Quickly and fully implements directives from Company Senior and upper management and corporate headquarters
- Manage team direction to implement a friendly and helpful working relationship with employees, and business vendors
- Be available to all Management, identify their needs and address their questions or concerns immediately
- Continually support, monitor, and manage training of staff to improve technical and professional knowledge of services and management skills
- Other duties may be assigned as needed
Bar Manager
Songwriters Across Texas/ Marshalls Tavern #8
09.2017 - 09.2021
- Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory, and reordering supplies, managing budgets, and setting goals
- Hiring and training staff to provide excellent service to patrons
- Creating effective schedules and quickly resolving conflicts to ensure that the bar is well staffed during peak hours
- Setting and enforcing quality and safety controls
- Ensuring licenses are updated and in line with current legislation
- Working with diverse personalities both on the staff and patrons
- Planning and taking part in promotional events
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
- Maintaining a fun, safe atmosphere for patrons
Assistant Manager
Marshalls Tavern #5
05.2017 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Escrow Assistant
TEXAS AMERICAN TITLE
03.2015 - 05.2017
- Ordering title commitments, ordering surveys, home warranties, payoffs, doing post-closing lender packages, sending funds to agents, sending documents to counties to be recorded
- Obtained documents such as proof of insurance and HOA statements.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
Education
High School Diploma -
Conroe High School
Conroe, TX01-2003
Skills
- Bartending
- POS
- Employee evaluation
- Strategic planning
- Budgeting
- Management
- Profit & Loss
- Performance Management
- Office Management
- Human Resources
- Customer service
- Data entry
- Time management
- Microsoft Office
- ADP
Certification
- TABC CERTIFIED
- FOOD HANDLER CERTIFICATION
Timeline
Sr. Regional Manager
Songwriters Across Texas
05.2021 - Current
Bar Manager
Songwriters Across Texas/ Marshalls Tavern #8
09.2017 - 09.2021
Assistant Manager
Marshalls Tavern #5
05.2017 - 09.2017
Escrow Assistant
TEXAS AMERICAN TITLE
03.2015 - 05.2017
- TABC CERTIFIED
- FOOD HANDLER CERTIFICATION
High School Diploma -
Conroe High School
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