Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Structure
Work Preference
Languages
Work Structure
Generic
Krista Jones
Open To Work

Krista Jones

Springfield,IL

Summary

Currently enrolled in health and human services at Ultimate Medical Academy. I have 12 years experience in Customer Service and was a Customer Service Manager for 2 years. I worked off and on as an office assistant for many years. I've answered multi line phones, scheduled HVAC and plumbing techs for scheduled jobs. Designed the dispatch board for a plumbing company keeping track of 23 plus techs. Pulled permits for jobs. I was a trainer in the tanker division while employed at Prime Inc. I was the only female trainer for the tanker division hauling food grade oil.

Enthusiastic Food Associate with experience preparing recipe components, portioning out meals and handling food according to safety procedures.

Competent Food Associate adept at handling money, delivering meals, and cooking batches of food in fast-paced, physically-demanding environments. Collaborative team player skilled in operating with little oversight. Ready to bring experience to a growth-oriented company.

Skilled Food Associate with background in diverse foodservice environments. Experience includes customer service, order preparation, and cleanliness maintenance in quick-service restaurants. Strengths encompass strong communication skills, adaptability to fast-paced situations, and keen focus on maintaining high quality standards. Demonstrated ability to increase customer satisfaction through diligent service.

Resourceful Food Associate known for high productivity and efficiency in task completion. Specialize in inventory management, food safety compliance, and customer service. Excel using communication skills, adaptability, and teamwork to enhance workplace productivity and foster positive dining experiences.

Diligent professional offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers.

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Compassionate Elderly Caretaker known for high productivity and efficient completion of tasks. Specialized in personalized care plans, emergency response training, and nutritional guidance to support elderly health and well-being. Skilled at using empathy, patience, and communication to enhance client comfort and provide exceptional care. Excel in time management and adaptability to meet changing needs of clients.

Observant professional with successful background delivering heartfelt care to residents. Compassionate and service-oriented individual well-educated in medication administration and schedule management. Outstanding knowledge of first aid and CPR.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

11
11
years of professional experience
3968
3968
years of post-secondary education
1
1
Certificate

Work History

Food Associate

Kum & Go
02.2023 - 08.2023
  • Open kitchen, prep food, cook food

Commercial Truck Driver

McLeod USA
09.2019 - 12.2019
  • Operated commercial vehicles across diverse routes ensuring timely deliveries.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
  • Followed federal and state regulations for transportation and hazardous materials handling.
  • Managed loading and unloading of cargo while adhering to weight restrictions.
  • Maintained accurate logbooks documenting driving hours and vehicle maintenance records.
  • Loaded, balanced, and secured product to safely transport goods.
  • Ensured compliance with DOT regulations, such as hours of service, weight limits.
  • Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
  • Adhered strictly to company policies concerning health and safety standards.
  • Inspected every load to check for damages and security.
  • Utilized GPS navigation systems to locate destinations quickly and efficiently.
  • Retained valid proof of insurance and registration in vehicles.
  • Provided top product shipment delivery quality control, eliminating downtime, and maximizing revenue.
  • Operated vehicles and equipment over varied roadways to complete on-time deliveries.
  • Kept vehicle clean and presentable to maintain solid company reputation.
  • Recorded all deliveries accurately on paperwork provided by customer.
  • Verified accuracy of shipping documents including manifests, bills of lading.
  • Upheld strict deadlines and achieved consistent positive recommendations from customers.

CDL Trainer -Tanker Division

Prime Inc
Springfield, United States of America
04.2014 - 01.2019
  • Company Overview: Prime Inc Springfield MO
  • Prime Inc Springfield MO
  • Coordinated hands-on training sessions for equipment use and maintenance.
  • Evaluated trainee performance through assessments and feedback sessions.
  • Implemented process improvements to enhance training efficiency and effectiveness.
  • Collaborated with management to align training with company goals and standards.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Explained goals and expectations required of trainees.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Customer Service Manager

Walmart
Springfield, IL
03.2012 - 04.2014
  • Managed customer service team to ensure high-quality support and satisfaction.
  • Trained staff on effective communication and problem-solving techniques.
  • Implemented customer feedback systems to enhance service delivery processes.
  • Resolved complex customer inquiries through active listening and empathy.
  • Coordinated scheduling and workflow for optimal team performance.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.

Education

Associate of Science - Health And Human Services

Ultimate Medical Academy
Clearwater, FL
08.2025 - current

Diploma - Health And Social Care

Alison Academy
06.2025 - 07.2025

Diploma - Nursing And Patient Care

Alison Academy
02.2024 - 04.2024

Certificate - First Aid AED CPR

Alison Academy
02.2024 - 02.2024

Medical Assistant Associates Degree -

South University

CDL - Commercial Drivers License

Prime Inc Trucking
Springfield, MO
04.2014 - 01.2018

General Education Diploma
Las Vegas, NV

Certificate - Suicide, Violent Behavior, Drug Addiction

Alison Academy

Skills

  • Register
  • Health
  • Counseling
  • Mental Health
  • Psychotherapy
  • Addiction
  • Substance Abuse
  • Drugs
  • Depression
  • Transition Year Moral
  • Social and Personal
  • Development

Certification

CPR, AED and First Aid, 02/01/24

  • SafeServ Certified

Timeline

Associate of Science - Health And Human Services

Ultimate Medical Academy
08.2025 - current

Diploma - Health And Social Care

Alison Academy
06.2025 - 07.2025

Diploma - Nursing And Patient Care

Alison Academy
02.2024 - 04.2024

Certificate - First Aid AED CPR

Alison Academy
02.2024 - 02.2024

Food Associate

Kum & Go
02.2023 - 08.2023

Commercial Truck Driver

McLeod USA
09.2019 - 12.2019

CDL - Commercial Drivers License

Prime Inc Trucking
04.2014 - 01.2018

CDL Trainer -Tanker Division

Prime Inc
04.2014 - 01.2019

Customer Service Manager

Walmart
03.2012 - 04.2014

Medical Assistant Associates Degree -

South University

General Education Diploma

Certificate - Suicide, Violent Behavior, Drug Addiction

Alison Academy

Work Structure

10/10, 9/10, 8/10

Work Preference

Work Type

Full TimeInternship

Location Preference

RemoteOn-Site

Languages

English, Fluent, 04

Work Structure

10/10, 9/10, 8/10
Krista Jones
Want your own profile? Build for free at Resume-Now.com