Krista Kiniv

I attended to the basic and advanced acts of daily living for my terminally ill husband. I scheduled and accompanied him to all of his medical appointments. I controlled and administered all of his medications, making sure that he was comfortable and not in pain. I cared for his nephropstomy tube site and emptied his urine bag as needed. I assisted in physical therapy exercises to alleviate pain located in his lower back and psaos muscle that had been infiltrated by a tumor that ate into his spine and muscle. I prepared all of his meals and took special care in ensuring he was getting accurate amounts of protein so that he was able to continue his treatments. I tracked his weight and later his vitals as his disease progressed.

I cared for my husband up until his needs surpassed my skillset at which time he was moved in to a nursing facility.

• Maintained detailed logs of health observations and care activities, facilitating communication with healthcare providers.
• Demonstrated empathy and patience while providing emotional support during challenging times.
• Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
• Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
• Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
• Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
• Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
• Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
• Collaborated closely with interdisciplinary healthcare teams, integrating recommendations from professionals into comprehensive patient care plans.
• Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
• Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

My husband (who was a black belt in Jiu Jitsu) and I decided to open our own business located in Scappoose as there was no Jiu Jitsu within the community. I was in charge of social media, marketing (I designed our website) and all administrative work. Unfortunately, our successful and growing venture came to an abrupt end when my husband was diagnosed with terminal cancer and was given less than two years to live. We decided to close our business and my job became taking care of my husband during his physical decline.

• Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
• Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
• Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
• Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
• Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
• Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
• Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
• Copied, logged and scanned supporting documentation and placed all information in client files.

• Scheduled movies, entertainment, and other special events.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Engaged residents through events, small groups, and personal attention.
• Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
• Evaluated supplies and requested purchases to meet activity plans.
• Contributed to a positive living environment by fostering a sense of camaraderie among residents through group activities and social gatherings.
• Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
• Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.

• Provided excellent customer service by addressing concerns promptly while adhering to company policies.
• Increased customer retention through timely follow-ups and continuous support for their benefit needs.
• Enhanced client satisfaction by providing personalized benefit plans and recommendations.
• Streamlined application processes for clients, resulting in faster enrollment and service delivery.
• Organized detailed records pertaining to each client's progress regarding claims management, policy updates, and enrollment status.
• Conducted thorough needs assessments, enabling tailored solutions for each client''s unique requirements.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Conducted wage and salary surveys to build competitive compensation plans.

• Processed daily mail, email and phone calls from customers and producers to generate new business.
• Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
• Maintained required data in agency management system to follow corporate guidelines.
• Analyzed client needs to identify coverage solutions and produced policy and quotes.
• Processed cancellation requests from carriers and provided resolution to maintain financial equity.
• Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
• Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication with clients.
• Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
• Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
• Maintained detailed records of each account, documenting interactions, transactions, correspondence, agreements, and related information for easy access by team members as needed.

• Maintained a safe and clean facility, ensuring a positive environment for all users.
• Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
• Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
• Enhanced participant enjoyment by creating and implementing diverse recreational activities.
• Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
• Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
• Trained new staff members on department policies and procedures, promoting consistency across the team.
• Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
• Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.

• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.