Summary
Overview
Work History
Education
Skills
Timeline
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Krista Kuhn

North Royalton,OH

Summary

Goal-oriented manager with distinguished experience in the customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

From 2020-present, I was fortunate enough to hold the most important position in the world [to me]; being a SAHM. I feel this experience has fine tuned my ability in teaching, patience, organization and multi-tasking.

I am really looking forward to getting back into the work force, making money, building relationships, being around people and setting/reaching personal/business goals.

Overview

17
17
years of professional experience

Work History

Market Manager

Sherwin-Williams
03.2014 - 08.2020
  • Created and executed store development plans to achieve and surpass quarterly and yearly quotas for sales revenue and new accounts opened
  • Proactively called 20-30 customers per week in order to identify new opportunities, build customer relationships and take business away from competitors
  • Worked with field sales representatives to visit work sites to ensure we were meeting all of our customers' needs
  • Lead weekly product training sessions and adjusted staff levels in order to achieve the highest level of customer service to ensure repeat business and referrals
  • Supervised staff in performing weekly inventory "cycle counts" and annual full store physical inventory counts
  • Ordered warehouse inventory on a weekly basis and adjusted product levels based upon movement and seasonal needs
  • Monitored and approved store purchase reports on a monthly basis to eliminate any errors that may have occurred in theinventory ordering and receiving process
  • Approved and paid external vendor invoices via SWEEP (pay) system

Assistant Store Manager

Sherwin-Williams
07.2012 - 03.2014
  • Supported store manager in the sale of 5,000 SKUs of paint, paint applicators and supplies to wholesale businesses, residential contractors and DIY customers
  • Negotiated pricing with customers based on volume and sales potential
  • Counted 50 SKUs per week to ensure the match of perpetual and physical inventory
  • Made 30 outgoing phone sales calls weekly to perspective customers and logged sales process and conversation details
  • Identified leads and passed them on to upper management and outside sales representatives
  • Organized daily billing and transactions in preparation for the store's yearly internal audit
  • Arranged warehouse to optimize product accessibility
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees by holding weekly safety meetings and documenting any questions or concerns from management and sales associates

Server

The Big Bang Dueling Piano Bar
01.2009 - 07.2012
  • Served food and beverages promptly with focused attention to customer needs in high volume, fast-paced Arena District bar
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Created relationships with musicians, staff and regular customers in order to create a fun, safe and memorable experience

Secretary/Sales Manager/Cashier Team Lead

Kwik Car Wash - Parmatown
10.2003 - 01.2009
  • Managed all financial transactions including payroll, billing, union dues, dispersion of employee bonuses & commissions and monthly tax payments
  • Assisted in the writing, editing and distribution of local advertisements, coupons and email blasts
  • Increased and maintained extra service sales by an average of three dollars per car


Education

Bachelor of Science - Marketing

The Ohio State University
Columbus
03.2010

Skills

  • Sherwin-Williams: Elected board member of Women's Group and District Safety Committee
  • Sherwin-Williams: Student Ambassador and College Recruiter for Columbus and Cleveland districts
  • Sherwin-Williams: Board Member of the Marketing Advisory Panel
  • Sherwin-Williams: Management Trainer for the MTP (six week management training program) Program

Timeline

Market Manager

Sherwin-Williams
03.2014 - 08.2020

Assistant Store Manager

Sherwin-Williams
07.2012 - 03.2014

Server

The Big Bang Dueling Piano Bar
01.2009 - 07.2012

Secretary/Sales Manager/Cashier Team Lead

Kwik Car Wash - Parmatown
10.2003 - 01.2009

Bachelor of Science - Marketing

The Ohio State University

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Krista Kuhn