Krista Lane
Broomfield,CO
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
30
30
years of professional experience
Work History
Receptionist
Arvada Eye Associates
05.2021 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Operated multi-line telephone system to answer and direct high volume of calls.
Childcare Provider
01.2008 - 01.2020
- Provided exceptional care for up to 12 children at a time
- Socially, emotionally, and educationally prepared children for school
- Owned and operated my own business
- Bookkeeping
- Customer Service
Account Relations Specialist
Summit Daily News
01.2003 - 01.2008
- Assisted the Advertising Director and three sales consultants
- Customer service relations
- Maintained multiple accounts
- Designed ad copy for newspapers and magazines encompassing the western slope
- Created media kits including rates, demographic and circulation information
- Created Power point presentations
- Negotiated contracts
- Order entry
- Trained new employees on computer programs
- Collected Accounts Receivable
- Daily deadlines
- Voted most helpful employee two years in a row
Office Manager
Kacey Fine Furniture
01.1996 - 01.2003
- Provided sales support for staff of ten
- Responsible for daily operations
- Trained employees on computers, company policies and procedures
- Handled all customer service issues
- Acted as liaison between showroom and corporate office
- Created, balanced, and generated daily, weekly, and monthly sales reports
- Coordinated all company deliveries
- Setup, maintained and staged all showroom displays
Assistant Manager
Gant Factory Outlet
01.1994 - 01.1996
- Trained, motivated and oversaw staff of six
- Maintained store integrity by effective merchandising and display
- Drove sales through product knowledge and customer service
Education
High School - undefined
Summit High School
Skills
- Customer Service
- Detail-oriented
- Self-motivated
- Organization skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Office administration
- Administrative support
- Multi-line telephone operation
Timeline
Receptionist
Arvada Eye Associates
05.2021 - 02.2024
Childcare Provider
01.2008 - 01.2020
Account Relations Specialist
Summit Daily News
01.2003 - 01.2008
Office Manager
Kacey Fine Furniture
01.1996 - 01.2003
Assistant Manager
Gant Factory Outlet
01.1994 - 01.1996
High School - undefined
Summit High School
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