Summary
Overview
Work History
Education
Skills
Timeline
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KRISTA LATHAN

KRISTA LATHAN

Irving,TX

Summary

An experienced account manager with a proven track record of success in effectively managing and expanding client accounts. Focusing on fostering strong interpersonal connections, exceptional communication skills, and a talent for resolving challenges with ease. Demonstrate market expertise and strong business management abilities that results in successful outcomes for clients and business growth.

Overview

10
10
years of professional experience

Work History

Dealer Sales Manager

CarOffer
10.2020 - 04.2023
  • Efficiently handled portfolio of over 80 accounts within automotive industry, ensuring delivery of high-quality service at all times
  • Conducted product demonstrations and training sessions for dealers, effectively instructing over 100 end users and administrators on utilization of new systems with minimal support required
  • Advised high-valued clients on market data and trends to develop and implement strategies to achieve month-end and quarter goals; delivered monthly ROI report which increased client satisfaction by 25% and resulted in 15% increase in customer retention
  • Enhanced business relationships by fostering value that encouraged recurring engagement within assigned client portfolio, employing consistent sales outreach and rapport development
  • Developed and upheld solid partnerships with strategic clients, leading to outstanding 95% rate of customer retention.

Distribution Specialist

Front Engineering Solutions
09.2019 - 10.2020
  • Demonstrated exceptional organizational, managerial, and interpersonal skills, enabling effective communication and negotiation with both internal and external customers
  • Displayed keen ability to anticipate customers' needs by comprehending their company's overall vision, thus assisting stakeholders in achieving success
  • Proactively monitored customers' shipments and skillfully coordinated deliveries, ensuring smooth and timely operations
  • Consistently provided valuable product suggestions or upsells, resulting in increased dollar value of orders

Service Operations Specialist

Legrand North America
02.2018 - 09.2019
  • Collaborated closely with Electrical Engineers to facilitate seamless purchasing and drop shipping of products directly to jobsite
  • Strengthened customer relationships through proactive check-ins and conducting comprehensive business reviews
  • Diligently reviewed Quality Control Reports to ensure punctual delivery of products, maintaining high standards of quality assurance
  • Efficiently handled multiple inquiries and resolved customer issues by employing root-cause analysis techniques
  • Facilitated collaborative efforts with cross-functional teams to identify and implement business improvement initiatives.

Credit Specialist II

Centurylink
10.2013 - 02.2018
  • Conducted thorough audits of 50 per day accounts in collections to ensure their accuracy and adherence to established standards
  • Assessed creditworthiness of customers to safeguard company assets and mitigate potential risks
  • Reviewed and coordinated scheduling of suspension or disconnection actions when necessary
  • Facilitated submission of balance write-offs in accordance with company policies and procedures.

Education

Some College (No Degree) - Biology

University of Louisiana At Monroe
Monroe, LA

Skills

  • Customer Account Management
  • Strategic Planning
  • SaaS
  • Sales coordination
  • Data Analysis
  • Time Management
  • High Attention To Detail
  • Effective Oral and Written Skills

Timeline

Dealer Sales Manager

CarOffer
10.2020 - 04.2023

Distribution Specialist

Front Engineering Solutions
09.2019 - 10.2020

Service Operations Specialist

Legrand North America
02.2018 - 09.2019

Credit Specialist II

Centurylink
10.2013 - 02.2018

Some College (No Degree) - Biology

University of Louisiana At Monroe

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KRISTA LATHAN