Krista Lawrence
Middletown,DE
Summary
Financial services professional with experience in fraud services, retail banking, and management. Excellent organization, communication skills, and superior attention to detail. Ability to manage multiple priorities at once with precision.
Overview
10
10
years of professional experience
Work History
Assistant Manager
TD Bank
06.2022 - Current
- Manage daily branch operations in accordance with policies and procedures
- Resolve escalated and complex inquiries
- Regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Mentor team members to enhance professional development and achieve goals
- Perform regular audits and inventory counts, addressing any discrepancies and forecast needs
- Prepare outgoing shipment and receive incoming armored car transactions
Fraud Analyst
Bank Of America
09.2020 - 06.2022
- Monitor Client accounts to identify potential suspicious activity/asses risk level
- Utilize strategic tools and resources, as well as sound judgement, to authenticate and assist inbound/outbound calls
- Diligently analyze data and recognize fraudulent trends and patterns
- Place appropriate holds/freezes on accounts/cards as needed to prevent fraud and reduce risk
- Utilize various systems to conduct research, submit claims and efficiently service clients while protecting both client and banks assets
Financial Service Associate
TD Bank
08.2019 - 09.2020
- Maintain in depth knowledge of an extensive range of products/services
- Open and maintenance several different account types such as personal, business, trusts, estates, etc
- Develop and maintain strong customer relationships, providing exceptional service
- Investigate customer inquiries and resolve discrepancies in helpful and timely manner
Teller
MidCoast Community Bank
10.2018 - 08.2019
- Complete highly accurate, high-volume money counts
- Process and verify batch transactions
- Answer customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Disburse cash and checks accurately while maintaining security of cash drawers
- Maintain accurate records of customer transactions in line with bank procedure
- Maintain friendly and professional customer interactions
Assistant
Michael Christian Salon
06.2013 - 10.2018
- Greeted guests in with friendliness and professionalism
- Answered incoming phone calls to process requests and schedule appointments
- Monitored and ordered supplies and materials
- Created/recorded color and toner formulas
Education
General Studies
Delaware Technical And Community College
Newark, DE2017
Cosmetology License -
Michael Christopher Apprentice Program
Wilmington, DE2015
High School Diploma -
Concord High School
Wilmington, DE2013
Skills
- Risk Management
- Product and Service Knowledge
- Data Protection
- Statement reconciliation
- Complex Problem-Solving
- Schedule Oversight
- Account Servicing
- Operations Management
- Productivity Performance
- Payment processing
- Wire transfers
- Analytical Thinking
- Telephone/email Etiquette
- Financial Management
- Data Analysis
Timeline
Assistant Manager
TD Bank
06.2022 - Current
Fraud Analyst
Bank Of America
09.2020 - 06.2022
Financial Service Associate
TD Bank
08.2019 - 09.2020
Teller
MidCoast Community Bank
10.2018 - 08.2019
Assistant
Michael Christian Salon
06.2013 - 10.2018
General Studies
Delaware Technical And Community College
Cosmetology License -
Michael Christopher Apprentice Program
High School Diploma -
Concord High School
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