KRISTA LEE-ANN CASPER
Fairfax,Virginia
Summary
Detail-oriented office operations and human resources professional with a background in federal compliance, confidential records management, and team support. Known for streamlining procedures, supporting staffing actions for large employee groups, and maintaining accurate, secure information across administrative and consular settings.
Overview
11
11
years of professional experience
Work History
Consular Associate
U.S. Department of State
Bern, Switzerland
06.2024 - 06.2026
- Provides team support to both American Citizen Services (ACS) and the Non-Immigrant Visa Sections. Visa services are some of the most complex in the world, supporting nationals of over 177 countries, while ACS supports Switzerland, Liechtenstein, and the Special Protective Power of Iran.
- Executed nearly 30,000 confidential non-immigrant visa applications annually, ensuring compliance with Federal regulations and enhancing operational integrity.
- Lead for badging and security protocol, liaising with Swiss counterparts and several White House agencies to support President of United States and 500+ accompanying delegates and staff visit to the World Economic Forum in Davos.
- Coordinated confidential information with Washington DC agencies to facilitate Security Advisory Opinions, supporting national security initiatives.
- Optimized procedures for passport acceptance, consular reports of birth and death abroad, notarials, prison visits, and Iran crisis management, safeguarding U.S. citizens abroad while delivering exceptional customer service.
- Refreshed standard operating procedure for world's largest U.S. Loss of Nationality portfolio to strengthen accurate output and efficiency by 50%, earning recognition as a model for replication across posts.
Human Resources Supervisor
U.S. Department of State
Seoul, South Korea
01.2023 - 06.2026
- Ensured federal employment regulation compliance and efficient HR operations for 350 American-hire employees, collaborating with HR Officer on processing staffing actions, performance reviews, awards, and management projects.
- Facilitated recruitment activities, interview scheduling, and candidate selection for Embassy Seoul vacancies, enhancing candidate experience and timeliness.
- Managed leadership campaign initiatives for top officials; ideas received praise from Worldwide HR General Director and increased interagency participation by 30% over prior year.
- Supervised seven roving secretaries while coordinating payroll and schedule planning, effectively minimizing embassy-wide staffing gaps.
Roving Secretary
U.S. Department of State
Seoul, South Korea
10.2022 - 01.2023
- Achieved extra mile award twice through proactive leadership of high-impact projects critical to mission success.
- Delivered administrative support and managed day-to-day operations to sustain Community Liaison Office during transition.
- Served as American Lead for coordinating Local Employed (LE) Staff Appreciation Day for 500 Embassy employees at 3 locations to promote cohesiveness, employee relations, and recognition.
- Orchestrated as a positive connection between Mission families, the community and the Embassy while skillfully managing communications in various formats. Provided daily living, schooling, and employment information to families. Advises on program and policies as well as liaises with the department over Equal Employment Opportunity concerns or conduct grievances that are brought to her attention from the community.
- Formulated and delivered grant necessary to obtain funds for necessary event planning and community activities, including reward and incentive programs.
- Authored mission-critical diplomatic note to preserve communication with Korea's Ministry of Foreign Affairs.
Mental Health Case Management
Hope Tree Family Services
Pocatello, Idaho
08.2015 - 12.2016
- Provided compassionate, client-centered support by coordinating care, connecting resources, and building individualized treatment plans to support mental health and well-being.
- Promoted quickly into intake planning and served as primary company representative.
- Advocated client needs with clinicians, families, and external service agencies.
- Supported safety planning for clients facing behavioral health crises. Point of contact for crisis after-hours number.
- Managed complex schedules and protected sensitive information while delivering professional, confidential patient care in high-pressure and crisis settings.
- Prepared original documents for state and federal compliance and used TherapyNotes for accurate records and billing.
Education
Bachelor Of Science (BS) - Psychology, Sociology
Brigham Young University
Rexburg, IDSkills
- Active Top Secret Clearance
- Microsoft 365 applications
- US Department of State specialized software- Consolidated Consular Database, Non-Immigrant Visa Systems, American Citizen Services Systems, Biometric Clearance tools
Accomplishments
- Superior Honor Award nominee, 2026- from White House for managing complex, multi-agency confidential credentialing process for over 1,000 people including President of the United States to attend the 2026 World Economic Forum.
- Certificate of Appreciation from White House Communications Agency, 2026-for unique abilities, coupled with superb attitude and professionalism, enabled their agency to provide critical communication services to President & White House Staff.
- Meritorious Honor Award (Individual), 2026- exceptional performance protecting US Citizens abroad, innovative outreach, and exemplary customer service.
- Meritorious Honor Award (Group), 2026- teamwork and professionalism coordinating safety and information to Americans in Iran during the 12 day war in June 2025
- Extra Mile Award (group), 2022- for excelling in organizing Staff Recognition Event for 500.
- Extra Mile Award, 2021- for going above and beyond in daily employee duties.
Timeline
Consular Associate
U.S. Department of State
06.2024 - 06.2026
Human Resources Supervisor
U.S. Department of State
01.2023 - 06.2026
Roving Secretary
U.S. Department of State
10.2022 - 01.2023
Mental Health Case Management
Hope Tree Family Services
08.2015 - 12.2016
Bachelor Of Science (BS) - Psychology, Sociology
Brigham Young University