Krista L. Haxton
Hampton,VA
Summary
Results-driven hospitality and operations professional with 15 years of experience delivering exceptional guest service, operational efficiency, and financial stewardship. Expert in streamlining processes, optimizing budgets, and leading high-performing teams to achieve organizational goals. Proven track record in enhancing guest experiences, implementing innovative strategies, and maintaining compliance with legal and brand standards. Passionate about creating memorable experiences and driving excellence in luxury service environments.
Overview
11
11
years of professional experience
Work History
Director of Operations
Georgetown University
Washington, DC
08.2021 - 11.2023
- Increased occupancy and retention by 5% annually through strategic planning and forecasting.
- Managed a $25M+ budget, ensuring financial accountability, and integrity.
- Negotiated stakeholder priorities to align resources with organizational goals.
- Directed public relations and marketing campaigns, significantly enhancing enrollment.
- Streamlined operations through data analytics, improving efficiency, and decision-making.
- Standardized record-keeping and audit protocols, enhancing accuracy and reliability.
- Coached and developed a team of five employees, fostering professional growth and high performance.
- Contributed to strategic decision-making as a member of the Leadership Board.
- Managed day-to-day operations of a large staff in multiple departments.
- Delegated work to staff, setting priorities and goals.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Associate Director
Georgetown University
Washington, DC
03.2020 - 08.2021
- Managed $4M in annual revenue, maintaining financial sustainability
- Developed data-driven forecasting models, improving accuracy in program planning
- Implemented a pandemic response strategy, addressing occupancy and health protocols
- Launched a successful retention campaign during the pandemic, achieving constituent loyalty
- Hired, trained, and supervised two employees, ensuring alignment with departmental goals
- Analyzed regulatory changes and implemented effective mitigation strategies
Assistant Director
Georgetown University
Washington, DC
05.2014 - 03.2020
- Designed and implemented eight applications, enhancing operational efficiency
- Resolved 100+ crisis situations quarterly through robust emergency response protocols
- Improved budget management, increasing department funds by $60,000
- Increased housing demand by 10% annually with targeted marketing campaigns
- Enhanced training programs and materials, increasing engagement and effectiveness
- Achieved a staff retention rate of seven years by fostering a supportive work environment
Assignments Specialist
Georgetown University
Washington, DC
02.2013 - 05.2014
- Provided exceptional service in managing assignment processes and constituent communication.
- Maintained compliance with housing laws and implemented streamlined digital solutions
- Conducted regular meetings with staff to review progress and address any concerns.
- Developed and implemented specialized procedures for customer service operations.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Generated reports to track performance metrics of team members.
Education
Master's - Hospitality Management
Georgetown University
05.2018
Bachelor's - Educational Administration
Seattle Pacific University
06.2009
Skills
- Guest Services Leadership
- Financial Stewardship & Budget Management
- Data Analysis & Forecasting
- Team Development & Coaching
- Operational Efficiency Modeling
- Strategic Planning & Implementation
- Marketing & Public Relations Strategies
- Compliance with Federal & Local Regulations
- Microsoft Office Suite & Google Workspace
- Specialized Software & Systems Management
Accomplishments
- Reduced operational costs by 25% and increased efficiency by 30% through innovative strategies.
- Enhanced guest satisfaction ratings by developing personalized service and operational processes.
- Spearheaded successful initiatives, including a pandemic response strategy and targeted marketing campaigns.
- Modernized systems and processes, resulting in measurable improvements in performance and accuracy.
Topstrengths
- Operations Management and Strategic Planning: My extensive experience in managing multi-million-dollar budgets, optimizing operational efficiency, and creating strategic plans showcases a natural ability to oversee complex systems while ensuring alignment with organizational goals. My achievements in increasing occupancy, streamlining processes, and reducing costs by 25% reflect my expertise in operations and resource allocation.
- Leadership and Team Development: I've consistently coached, trained, and developed teams across roles, achieving high retention rates (7 years on average) and fostering growth among employees. Leading cross-functional teams to implement initiatives demonstrates strong leadership and mentorship capabilities.
- Data Analysis and Decision-Making: My ability to use data to forecast trends, validate strategies, and make informed decisions is evident in my experience with analytics, improving efficiency metrics, and creating forecasting models. This skill is critical in identifying actionable insights and driving organizational improvements.
Honors
- Magis Award - University Presidential honor for outstanding leadership & initiative during COVID Operations
References
References available upon request.
Languages
English
Native language
Spanish
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Photography
Travel
Furniture Restoration
Swimming
Hosting Parties
Work Preference
Work Type
Full TimeImportant To Me
Company Culture401k matchCareer advancementWork from home optionSoftware
StarRez
Timeline
Director of Operations
Georgetown University
08.2021 - 11.2023
Associate Director
Georgetown University
03.2020 - 08.2021
Assistant Director
Georgetown University
05.2014 - 03.2020
Assignments Specialist
Georgetown University
02.2013 - 05.2014
Master's - Hospitality Management
Georgetown University
Bachelor's - Educational Administration
Seattle Pacific University
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