Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Krista Lopez

Edinburg,TX

Summary

Proven track record in enhancing customer satisfaction and efficiency at Senture, adept in problem-solving and maintaining a calm disposition under pressure. Excelled in complaint resolution and technical support, significantly improving team performance and client relations through effective communication and data entry skills.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Senture
08.2022 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.

Sales Associate

Dillard's
06.2019 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

Pharr-San Juan-Alamo Independent School District
San Juan, TX
06.2021

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Communicating with clients
  • Customer communications
  • Call control
  • Complaint resolution
  • Product knowledge
  • Payment processing
  • Gathering information
  • Building rapport
  • Calm disposition
  • Technical support
  • Quality control

Timeline

Call Center Representative

Senture
08.2022 - Current

Sales Associate

Dillard's
06.2019 - 11.2020

High School Diploma -

Pharr-San Juan-Alamo Independent School District
Krista Lopez