KRISTA MACK
Pensacola,FL
Summary
Familiar with reviewing documents, and adhering to state specific compliance regulations. Meticulously audits files and transmits important documents. Detail-oriented, well-organized and motivated to complete accurate and efficient post-closing work.
Overview
4
4
years of professional experience
Work History
Post Closing Specialist
Genesis Land & Title
09.2023 - 12.2023
- Checked accuracy and completeness of all paperwork.
- Managed disbursements, cut and processed checks and mailed correspondence.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting.
- Efficiently managed multiple priorities while maintaining strict attention to detail during time-sensitive deadlines.
- Assisted in resolving outstanding issues with underwriting teams, ensuring complete resolution.
Critical Document Review/ RESPA Compliance
Aston Carter/Navy Federal Credit Union
09.2021 - 09.2023
- Issued closing cost refunds to borrowers upon discovering compliance violations to ensure adherence to RESPA guidelines.
- Calculated, reviewed and corrected errors on interest, principal and closing costs.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Assisted in the development of policies and procedures related to RESPA compliance, ensuring consistency across all departments.
Pro Service Cashier/ Paint Specialist
Lowe's Home Improvement
10.2019 - 09.2021
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Managed high-volume checkout lines and paint orders calmly and professionally during peak hours, ensuring timely service for all customers.
- Enhanced product consistency by closely monitoring and adjusting mixing processes.
Education
High School Diploma -
Pensacola High School
Pensacola, FL06.2012
Skills
- Document Review
- Attention to Detail
- Discrepancy Resolution
- Documentation Management
- Mortgage Knowledge
Timeline
Post Closing Specialist
Genesis Land & Title
09.2023 - 12.2023
Critical Document Review/ RESPA Compliance
Aston Carter/Navy Federal Credit Union
09.2021 - 09.2023
Pro Service Cashier/ Paint Specialist
Lowe's Home Improvement
10.2019 - 09.2021
High School Diploma -
Pensacola High School
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