Krista Marrero
Lakeland,FL
Summary
Dynamic Child Advocate Manager at Guardian Ad Litem with proven expertise in relationship building and advocacy. Successfully managed a high caseload while enhancing academic support for vulnerable children. Skilled in report writing and time management, fostering trust and collaboration among multidisciplinary teams to ensure optimal outcomes for clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Child Advocate Manager
Guardian Ad Litem
Bartow, FL
07.2014 - Current
- Advocates for children's best interest in Dependency legal settings.
- Collaborates with multidisciplinary teams to coordinate services and resources for vulnerable children.
- Monitors academic progress of clients and advocates for necessary accommodations and modifications in the classroom.
- Evaluates children's needs through regular meetings with parents, teachers, counselors, and other providers to ensure that proper support is provided.
- Establishes trust with children by maintaining confidentiality and providing a safe space for them to express their thoughts and feelings openly.
- Supports families in crisis by connecting them with appropriate resources and services within the community.
- Maintains a high case load through excellent time management and organization.
- Manages and retains 25-30 volunteers who are part of the advocacy team
Owner
Flower Cart Florist Lakeland
Lakeland, FL
09.2022 - Current
- Voted Best Florist Central Florida in 2024 and 2025.
- Develops business operations, ensuring efficient workflow and adherence to safety protocols.
- Manages inventory levels, optimizing stock management to prevent shortages and excesses.
- Implements customer service strategies, enhancing client satisfaction through effective communication and excellent service.
- Conducts market research, identifying trends to inform product offerings and promotional efforts.
- Develops business strategies to enhance customer engagement and retention.
- Established strong relationships with vendors, negotiating favorable terms for supplies and services.
- Enhanced online presence through digital marketing strategies, increasing brand visibility and reach.
Bartender
Gators Dockside
Lakeland, FL
10.2011 - 09.2022
- Crafted and served a diverse range of cocktails and beverages with precision.
- Trained new staff on mixology techniques and customer service standards.
- Enhanced customer experiences through personalized service and prompt drink preparation.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Master of Arts - Human Services With Business Administration
Southeastern University
Lakeland, FL07-2014
Bachelor of Science - Psychology And Criminal Justice
Western Michigan University
Kalamazoo, MI06-2008
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Documentation
- Time-management
- Advocate
- Report Writing
Certification
Certified Child Advocate Manager
Life Coach
Timeline
Owner
Flower Cart Florist Lakeland
09.2022 - Current
Child Advocate Manager
Guardian Ad Litem
07.2014 - Current
Bartender
Gators Dockside
10.2011 - 09.2022
Master of Arts - Human Services With Business Administration
Southeastern University
Bachelor of Science - Psychology And Criminal Justice
Western Michigan University