Summary
Overview
Work History
Education
Skills
Timeline
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Krista McConnell

Franklin,TN

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

7
7
years of professional experience

Work History

Senior Account Manager

Upstream Rehabilitation
10.2021 - Current
  • Effectively managed a large book of business while leading a team of 6 account managers.
  • Increased revenue for the company MoM through selling the various service lines offered. (Physical therapy, Occupational therapy, pelvic floor therapy, pediatric therapy and neurological conditions.)
  • Organized the team during a joint venture with Ascension while simultaneously communicating with executives within Upstream and Ascension on growth, strategy and account attainment.
  • Developed long-lasting client relationships in the field by providing exceptional customer service and support.
  • Streamlined account management processes, improving overall efficiency and productivity. My team has hit a company referral record in Q1.
  • Managed all provider, employee and patient complaints on a daily basis.

Account Manager

Upstream Rehabilitation
04.2018 - 10.2021
  • Increased client satisfaction by building strong relationships with major orthopedic organizations in Middle TN and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution. I was always willing to fill in the gap when we were short handed. Taking on areas from Woodbury all the way to Jackson, TN.
  • Developed customized routing for ensured success of the territory. This resulted in consist face time with providers/referring staff to build trust.
  • Managing all issues from any referring office/provider.
  • Collaborated with sales team to identify potential opportunities and expand client base.

Office Coordinator

Upstream Rehabilitation
02.2017 - 04.2018
  • Streamlined office operations by implementing efficient filing systems and organizational tools.
  • Managed scheduling for all patients and the clinicians in office. This ensured optimal coverage during peak business hours and PTO coverage.
  • Facilitated a positive work environment.
  • Answered all calls and emails from patients and referring offices.
  • Managed faxed in referrals and scheduled all evaluations and patient follow ups.
  • Handled the insurance education for each patient while communicating with all major health plans.
  • Cleaned when the office needed extra hands to assist the bathrooms, patient rooms and front office.

Education

Bachelor of Science - Communications

The University of Tennessee - Chattanooga
Chattanooga, TN
05.2016

Skills

  • Goals and performance
  • Business growth and retention
  • Strategic account development
  • Customer-Oriented
  • Team building expertise
  • Detail-oriented data analysis
  • Strategic Marketing
  • Complaint resolution
  • Performance Tracking
  • Strategic Planning

Timeline

Senior Account Manager

Upstream Rehabilitation
10.2021 - Current

Account Manager

Upstream Rehabilitation
04.2018 - 10.2021

Office Coordinator

Upstream Rehabilitation
02.2017 - 04.2018

Bachelor of Science - Communications

The University of Tennessee - Chattanooga

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Krista McConnell