Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Krista McGee

Baytown,TX

Summary

Poised Asset Protection Associate with leadership background, talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.

Overview

17
17
years of professional experience

Work History

Asset Protection Partner

Walgreens
12.2019 - 07.2023
  • Identifies and collects external theft intelligence to assist in the identification of and reduction of organized retail theft, Conducts Asset Protection audits, Supports and sustains basic controls programs for assigned locations, Conducts analytical review of exception-based reports to identify to minimize shrink and losses in assigned locations, Supports oversight for the performance of 3rd party security/law enforcement personnel who have been assigned to locations and reports all problems, Develops and maintains strong partnership with other retail APS team, Provides investigative support to assist with internal and external inquiries.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Developed and implemented strategies to enhance partner relations.
  • Evaluated productivity and quality of service and made recommendations for improvement to reach company's short-term and long-term goals.
  • Monitored team member performance and provided feedback on areas of improvement.
  • Analyzed KPI's and identified pertinent issues for store leadership and APM.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Store Manager

Walgreens
09.2018 - 12.2019
  • Champion for Cigna Sunday Streets for Houston's Areas
  • This includes planning, reaching out to other DMs and SMs for volunteers, setting up and participating in the events 6 months out of year, Time management and planning for the week, Coaching and training RXM, ASM, SFL, Following up with any policy issues in store, Going out into community to promote flu shots and setting up clinics, Champion for Connect and Protect for the district
  • Participate in conference calls, send out daily emails, created trackers for visual aids using Google sheets
  • These trackers track 6 weeks and monthly to help stores and DM to prepare for MBR, Responsible for inventory control, Responsible for monthly and quarterly audits, Responsible for maintaining Pharmacy State board accuracy, Responsible for payroll management
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Assistant Store Manager

Walgreens
06.2015 - 09.2018
  • Responsible for accountability of Team, Responsible for planning and overseeing daily operation, Time management in regards to setting daily and weekly goals for projects that needed to be completed, Responsible for store monthly and quarterly audits, Responsible for inventory adjustments and following up when there are adjustments, Responsible for completing weekly counts from AP dashboard
  • Taking note of trends and protecting product as needed.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

ASM-T

Walgreens
05.2013 - 06.2015
  • Lateral move into position from MGT
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Management Trainee

Walgreens
03.2009 - 05.2013
  • Daily store operations including receiving, cash management, resets/revisions, Training new team members, Motivating team to perform at higher level
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Described product to customers and accurately explained details and care of merchandise.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Card Specialist

Walgreens
08.2006 - 03.2009
  • Time management: I worked multiple locations and had to schedule my time weekly based on the orders arriving, needs of the store and if seasonal needed to be set
  • Ordered, displayed, maintained inventory in the Hallmark department.

Beauty Advisor

Walgreens
08.2007 - 03.2009
  • Building excitement with ABA on monthly promotions
  • Communicating with EXA on where we were on sales and areas of improvement.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Associate

Walgreens
12.2006 - 03.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained new personnel regarding company operations, policies and services.

Education

Associates of Science in Surgical Technology -

San Jacinto College
08.2007

Skills

  • Time management
  • Leading and engaging a team
  • Computer skills including PowerPoint, Word, Excel
  • Speaking on Conference calls
  • Building relationships within a community
  • Wicklander-Zulawski Certified
  • PTCB certified
  • Data Analysis
  • Internal Audits
  • Team Training
  • Customer Service
  • Surveillance Systems
  • Attention to Detail

Awards

First year as a store manager and I was graded as exceeding.

Timeline

Asset Protection Partner

Walgreens
12.2019 - 07.2023

Store Manager

Walgreens
09.2018 - 12.2019

Assistant Store Manager

Walgreens
06.2015 - 09.2018

ASM-T

Walgreens
05.2013 - 06.2015

Management Trainee

Walgreens
03.2009 - 05.2013

Beauty Advisor

Walgreens
08.2007 - 03.2009

Customer Service Associate

Walgreens
12.2006 - 03.2007

Card Specialist

Walgreens
08.2006 - 03.2009

Associates of Science in Surgical Technology -

San Jacinto College

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Krista McGee