Krista McKee
Longmont,CO
Summary
Proven in enhancing patient satisfaction and operational efficiency at Optum, I excel in multitasking and team collaboration. My expertise in HIPAA compliance and patient care coordination, coupled with a record of streamlining appointment processes, has significantly improved clinical service delivery. Recognized for exceptional professionalism and discretion, I consistently achieve positive outcomes in fast-paced healthcare settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I implement independent decision-making skills and sound judgment to positively impact company success. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Clinical Service Representative
Optum
12.2022 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Provided compassionate care to patients across diverse age groups and medical conditions.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
- Collaborated with other departments in the organization to optimize resource allocation and improve overall operational efficiency.
Medical Assistant
Orthopedic Centers Of The Rockies
02.2022 - 11.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant
Cornerstone Orthopedics And Spine
02.2020 - 02.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05.2025
High School Diploma -
Berthoud High School
Berthoud, CO05.2004
Skills
- Multitasking proficiency
- HIPAA Compliance Understanding
- Team Collaboration Strength
- Appointment Scheduling Expertise
- Patient Care Coordination
- Organizational capabilities
- Data Entry Efficiency
- Conflict resolution techniques
- Time Management Competence
- Professionalism and Discretion
- Insurance Verification Knowledge
- Patient-focused care
Timeline
Clinical Service Representative
Optum
12.2022 - Current
Medical Assistant
Orthopedic Centers Of The Rockies
02.2022 - 11.2022
Medical Assistant
Cornerstone Orthopedics And Spine
02.2020 - 02.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Berthoud High School
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