Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Krista McKinley

Krista McKinley

Clyde,OH

Summary

Caring and skilled patient advocate passionate about positively impacting programs and helping clients by providing expert support. Familiar with medical terminology, commercial and government policy processes, and alternate funding programs. Always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

18
18
years of professional experience

Work History

Patient Access Advocate

Neovance LP (formerly Fortrea)
11.2024 - 02.2025
  • Fostered strong connections to ensure the best interests of patients, providers, and other stakeholders.
  • Facilitated access to high-cost specialty medications by exploring multiple medical coverage options.
  • Streamlined therapeutic processes by addressing and mitigating treatment barriers.
  • Handled incoming calls with empathy, identifying barriers while delivering effective solutions.
  • Documented calls in accordance with program guidelines and procedures.
  • Exhibited a consistently calm, friendly, and professional behavior.
  • Utilized grammatically correct language for precise verbal and written communication.

Patient Access Advocate

Fortrea (formerly LabCorp)
01.2018 - 11.2024
  • Supported operational tasks for associate, supervisor, and client management departments.
  • Conducted comprehensive training initiatives for incoming Patient Access Advocates, Program Specialists and Program Representatives.
  • Facilitated successful training outcomes for new agents via targeted one-on-one mentoring.
  • Developed, updated, and shared comprehensive training materials with internal teams and client stakeholders.
  • Acted as a central liaison ensuring operational support for regional reimbursement activities.
  • Conducted thorough assessments into benefit investigation results to confirm prior authorization and claims status.

Program Specialist

Labcorp (formerly Covance)
11.2015 - 12.2017
  • Promptly addressed incoming calls, voicemails, and faxes.
  • Logged call information into the relevant database.
  • Ensured compliance with protocols when redirecting cases requiring managerial oversight.
  • Performed coverage assessments for prescribed therapies through insurance verification.
  • Secured additional funding sources adhering to program specifications.
  • Assessed patient applications for program eligibility.
  • Handled follow-up calls efficiently, addressing patient and healthcare provider inquiries promptly.
  • Monitored shipment logistics by liaising with distributors and manufacturers to maintain compliance with program requirements.

Corporate Receptionist

Developmental Service Alternatives
06.2007 - 08.2015
  • Greeted and directed office visitors in a polite and professional manner
  • Delivered administrative assistance to senior leadership team.
  • Oversaw vendor agreements to ensure timely maintenance of transportation and office equipment.
  • Maintained reception area and office space to meet professional standards.
  • Executed a variety of clerical tasks including filing and data entry.
  • Handled and routed incoming calls through a multi-line phone system.

Education

High School Diploma - College Prep

Miamisburg Senior High School
Miamisburg, OH

Accounting Diploma - Accounting

Bradford Schools
Columbus, OH

Skills

  • Communication skills
  • Customer service
  • Microsoft office
  • Team leader
  • Training & Development
  • Administrative support

Timeline

Patient Access Advocate

Neovance LP (formerly Fortrea)
11.2024 - 02.2025

Patient Access Advocate

Fortrea (formerly LabCorp)
01.2018 - 11.2024

Program Specialist

Labcorp (formerly Covance)
11.2015 - 12.2017

Corporate Receptionist

Developmental Service Alternatives
06.2007 - 08.2015

High School Diploma - College Prep

Miamisburg Senior High School

Accounting Diploma - Accounting

Bradford Schools

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Krista McKinley