KRISTA M. GILLETT
DFW,TX
Summary
Experienced and organized Executive Assistant with over 10 years managing office operations and supporting high-level executives in the real estate and Department od Defense industries. Proven track record in managing complex schedules, travel arrangements, event planning, expense tracking, and maintaining confidentiality. A results-driven professional with strong communication, technology, and client service skills. United States Marine Corps Veteran
Overview
29
29
years of professional experience
1
1
Certification
Work History
Escrow Officer
Capital Title of Texas
09.2019 - Current
- Managed full-cycle escrow processes while overseeing office operations and supporting clients and staff.
- Handled executive-level calendar coordination, email triage, and client/vendor communications.
- Organized travel logistics, marketing events, and team meetings while ensuring documentation accuracy.
- Worked with underwriters, attorneys, and notaries to resolve curative issues and maintain compliance.
- Prepared HUD-1 / CD settlement statements in accordance with lender requirements.
- Maintained client relationships and ensured a seamless closing experience.
- Handled confidential and sensitive information with discretion and tact.
Escrow Officer
Alamo Title Company
04.2019 - 09.2019
Escrow Officer
Texas Secure Title Company
12.2015 - 04.2019
Director of Agent Services
Keller Williams
10.2013 - 01.2015
- Supported executive and agent-level operations including training, scheduling, onboarding, and event coordination.
- Coordinated sponsor engagement and event logistics to drive agent participation and office growth.
Senior Configuration Manager
GDIT, Doha, Qatar
01.2012 - 10.2013
- Responsible for all changes within the Combined Air and Space Center (CAOC) that provides command and control of CAOC operations in the Middle East.
- Manages and operates mission-critical projects that affect the strategic and tactical posture of Commands and War fighters throughout the AOR.
Manager of IT Implementation Team & Deskside Support Team
SRA International, Stuttgart, Germany
05.2009 - 01.2012
- Manager of 26 + employees in a high paced and challenging environment, as the Desk side Support Manager and Implementation Team manager.
- Provided employees yearly performance development plans, end of year appraisals and, Personal Improvement Plan’s (PIP) when necessary.
- Provided system administration of client software, user support of MS Office applications to include installation and setup, TCP/IP network troubleshooting, and Windows NT/2000/2003.
IT Planning and Requirements Analyst
Computer Science Corporation, Stuttgart, Germany
09.2008 - 05.2009
- Created and implemented project definitions, schedules, budgets, and objectives. Prepared statements of work for project engagements and monitors performance to ensure that project commitments meet contractual specifications.
- Supervised and assigned personnel for projects. Assigned work and provided direction with regard to timeliness and completion of project objectives. Addressed performance issues within prescribed guidelines. Provided performance input upon completion of project.
Desktop Support Administrator
Computer Science Corporation, Stuttgart, Germany
02.2007 - 09.2008
Lead Help Desk System Administrator
General Dynamics NDIS, Doha, Qatar
10.2003 - 01.2007
- Provided daily on-site training and supervision to a team of 10 Airmen in the following areas: Active Directory, Remedy Action Request System, Electronic File Plan permissions and access rights, remote terminal access, and customer service etiquette.
- Prioritized work orders, coordinates and documents proper fix action on eight separate networks providing seamless Help Desk continuity for 120-day rotational personnel.
Computer Administrator/Production Manager
Northrop Grumman IT, Bellevue, Nebraska
03.2001 - 10.2003
Electronic Intelligence Analyst
United States Marine Corps, Kaneohe Bay, Hawaii
08.1996 - 08.2000
Education
M.S. - Organizational Performance
Bellevue University
01.2011
B.S. - Human Resource Management
Bellevue University
01.2003
Skills
- Executive Support & Calendar Management
- Travel & Expense Coordination (Concur)
- Office & Team Oversight
- Client & Vendor Communications
- Event & Meeting Planning
- Real Estate & Escrow Operations
- Microsoft Office Suite Concur ITIL
- Discretion & Confidentiality
Certification
- ITIL v3
- ANSI/EIA-649B
- Network+
- Security+
- Texas Escrow Officer License
Timeline
Escrow Officer
Capital Title of Texas
09.2019 - Current
Escrow Officer
Alamo Title Company
04.2019 - 09.2019
Escrow Officer
Texas Secure Title Company
12.2015 - 04.2019
Director of Agent Services
Keller Williams
10.2013 - 01.2015
Senior Configuration Manager
GDIT, Doha, Qatar
01.2012 - 10.2013
Manager of IT Implementation Team & Deskside Support Team
SRA International, Stuttgart, Germany
05.2009 - 01.2012
IT Planning and Requirements Analyst
Computer Science Corporation, Stuttgart, Germany
09.2008 - 05.2009
Desktop Support Administrator
Computer Science Corporation, Stuttgart, Germany
02.2007 - 09.2008
Lead Help Desk System Administrator
General Dynamics NDIS, Doha, Qatar
10.2003 - 01.2007
Computer Administrator/Production Manager
Northrop Grumman IT, Bellevue, Nebraska
03.2001 - 10.2003
Electronic Intelligence Analyst
United States Marine Corps, Kaneohe Bay, Hawaii
08.1996 - 08.2000
B.S. - Human Resource Management
Bellevue University
M.S. - Organizational Performance
Bellevue University
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