Krista Michie

• Educated patients and caregivers on healthcare protocols and processes.
• Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
• Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
• Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
• Educated patients on disease management techniques, empowering them to take control of their health and reduce complications.
• Reduced hospital readmissions through vigilant monitoring and prompt intervention for at-risk patients.

Worked with a wide variety of patients on Orthopedic, Neurological, Trauma, Medical/Surgical and Telemetry units. Manage post surgical joint replacements, spinal operations as well as trauma fractures. Closely monitored and evaluated stroke patients for signs of improvements or decline to ensure critical changes in status are addressed timely. Monitor, record, and report symptoms or changes in patient's conditions. Collaborate with other health care professionals to develop and revise treatment plans based on identified needs and assessment date. Advocate for patient's and families needs, or provide emotional support for patients and their families. Worked as a team to clearly set expectations and goals with patients and acted as a patient advocate to improve patient outcomes.