Krista Miller
Mandeville,LA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking, well-known for creating positive workplace culture and high-performing teams.
Overview
1
1
year of professional experience
Work History
Manager
AK Vape+
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.sc
Master of Ceremonies
Cats Meow 2
- Read commercials and announcements into microphone following prewritten scripts.
- Conducted in-depth interviews with celebrities, politicians and newsmakers.
- Delivered newsworthy stories on air using perfect pronunciation and inflection.
- Reviewed news stories and edited down to fit into specific time slots.
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Bartender
Cats Meow 2
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
The 19th Hole Bar And Grill
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Keyholder
Ra Shop
12.2022 - 04.2023
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
Education
GED -
John Ehret High School
Marrero, LANo Degree - Horse Shoeing
Oklahoma Farrier School
Purcell, OKSkills
- Verbal and Written Communication
- Customer Relationship Management
- Team Leadership
- Time Management
- Managing Reception
- Managing Cash Register
- Food and Beverage Management
- Scheduling and Coordinating
- Reading Comprehension
- Managing Live Events
- Social Media Platforms
Timeline
Server
The 19th Hole Bar And Grill
06.2023 - Current
Keyholder
Ra Shop
12.2022 - 04.2023
Manager
AK Vape+
Master of Ceremonies
Cats Meow 2
Bartender
Cats Meow 2
GED -
John Ehret High School
No Degree - Horse Shoeing
Oklahoma Farrier School
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