Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTA MONSKE

Heath

Summary

Driving operational excellence and client satisfaction through dynamic leadership and customer-centric solutions. Analytical and client-focused professional with 10+ years of experience driving operational excellence, optimizing processes, directing teams, and delivering exceptional customer service. Recognized for delegating tasks, organizing workflows, and managing time effectively to ensure optimal team performance. Capable of opening and closing the store, supervising employees, and executing administrative tasks to maximize efficiency and protect company assets. Adept at cashiering, inventory control, and staff training, dedicated to maintaining a clean, organized environment while adhering to company policies and procedures. Proficient in fostering positive relationships with clients and stakeholders.

Customer service professional committed to delivering high-quality support and enhancing customer experiences. Proven track record of addressing customer needs and resolving conflicts promptly. Known for strong teamwork and adaptability, ensuring smooth operations and customer satisfaction. Possesses excellent communication and problem-solving skills valued in customer service roles.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Life/Health Customer Service Assistant

State Farm Insurance Company
09.2015 - 01.2024
  • Promoted to the position of Life/Health Customer Service Assistant from Health Claims Assistant for demonstrating utmost dedication toward work excellence.
  • Assisted life insurance agents, agent staff, and policyholders with eligibility and financial inquiries regarding life insurance policies.
  • Received personalized thank you memos from agents for handling service requests, thereby fostering strong professional relationships.
  • Educated a diverse range of customers on insurance products, coverage options, and policy benefits to meet tailored needs.
  • Relevant Skills: Customer Service, Communication, Insurance Knowledge, Problem Solving, Relationship Building, Attention to Detail, Product Knowledge, Multitasking, Adaptability

Server

The Cheesecake Factory
10.2010 - 04.2016

Education

High School Diploma -

Newark High School
Newark, OH
06-2001

Skills

  • Microsoft Office Suite (Word, Access, Excel)
  • Skype for Business
  • Host Access Management/Rumba
  • Oracle Database
  • Salesforce
  • Complaint handling
  • Complaint resolution
  • Customer consultation

Certification

Fellow Life Management Institute (FLMI) | Completed Response Center Development Workshop, Spring 2021

Timeline

Life/Health Customer Service Assistant

State Farm Insurance Company
09.2015 - 01.2024

Server

The Cheesecake Factory
10.2010 - 04.2016

High School Diploma -

Newark High School
KRISTA MONSKE