Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Krista Mork-Cardon

Butler,WI

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Respite Care Provider

Mackinnley Dundon
06.2016 - 03.2024
  • Collaborated with families and healthcare teams to address patient needs effectively.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Received consistent positive feedback from families on quality of care provided, contributing to a high level of client satisfaction.
  • Administered medications accurately, ensuring patient health and adherence to prescribed treatments.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Entrusted to handle confidential and sensitive situations in a professional matter.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Coordinated recreational activities for patients, promoting socialization and cognitive engagement throughout the respite period
  • Maintained family's schedule and organized events.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Supported patients'' emotional well-being by listening empathetically to their concerns and providing reassurance as needed.
  • Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.

Administrative Assistant

Amy Schley, Ph.D., S.C.
06.2016 - 06.2022
  • Assisted coworkers and staff members with special tasks daily.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Scheduled office meetings and client appointments for staff.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Drafted correspondence and other documents for therapists and psychologists.
  • Proofread documents for accuracy and grammar
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Compiled detailed client histories using intake forms, interviews, and assessments to build a complete picture for determining optimal therapeutic approaches.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Barista

Starbucks
08.2017 - 09.2020
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Managed time efficiently to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Learned and adapted quickly to new technology and software applications.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Busser/Server/Host

Butch's Steak House
06.2013 - 07.2016
  • Supported wait staff to ensure guests received the best hospitality and pleasant dining experience
  • Assisted with bussing tables and cleaning up spills.
  • Respected guest privacy by discreetly clearing dishes without interrupting conversations.
  • Completed side work duties, ensuring all necessary supplies were stocked for shift success.
  • Provided attentive service and proactively assessed guest needs.
  • Trained new staff in bussing and cleaning procedures.
  • Assisted customers with carry-out service.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
  • Served food and beverages promptly with focused attention to customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Input orders accurately into the POS terminal, split bills, and accept payments.
  • Answered customer questions about hours, seating, and menu information.

Education

English Language And Literature

University of Wisconsin - Oshkosh
Oshkosh, WI

English Language And Literature

Saint Norbert College
De Pere, WI

Bachelor's degree - Criminal Justice

SNHU
06.2026

Skills

  • Filing and data archiving
  • Office Management
  • Appointment Coordination
  • Developing presentations
  • Strategic Planning
  • Professional Communication
  • Attentive to People
  • Invoice Processing

Hobbies

  • Reading
  • Painting
  • Gardening

Timeline

Barista

Starbucks
08.2017 - 09.2020

Respite Care Provider

Mackinnley Dundon
06.2016 - 03.2024

Administrative Assistant

Amy Schley, Ph.D., S.C.
06.2016 - 06.2022

Busser/Server/Host

Butch's Steak House
06.2013 - 07.2016

English Language And Literature

University of Wisconsin - Oshkosh

English Language And Literature

Saint Norbert College

Bachelor's degree - Criminal Justice

SNHU

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Krista Mork-Cardon