KRISTA MULLINS
Portland,OR
Summary
Change Manager with experience in post-merger integration, communication planning, training plan development, and operations management. Completed 40+ integrations in six years with a total team completion of 200+ integrations. Comfortable working in a quickly changing environment by remaining flexible and highly communicative. Passionate about the human experience in this ever changing world around us.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr Change Manager
Poplar Homes
01.2023 - 05.2023
- Streamlined employee engagement activities during each integration project stage
- Established hiring and employee onboarding norms with Recruiting and Operations stakeholders
- Created communication timeline and templates to be used across all acquisitions
- Condensed hiring timelines from several months to seven days from acquisition announcement to offer extended
Director of Integrations - Change Management
Vacasa
01.2022 - 10.2022
- Oversaw team responsible for integrating nearly 1,000 employees in 2022 alone
- Increased Change Management team headcount from four to fifteen through diligent recruiting and existing team development
- Maintained strong partnerships with stakeholders such as Learning and Development, Recruiting, Legal, and Operations (including COO and SVPs)
- Served as escalation for all internal teams as well as acquired employees
- Responsible for risk identification and mitigation as well as ongoing process improvement
- Strategic oversight of pipeline management for resource planning and project assignments
Sr Change Manager/Change Manager
Vacasa
01.2018 - 01.2022
- Developed materials for acquired employees such as timelines, FAQs, and presentations
- Served as main point of contact for acquired employees through announcement of the acquisition, interview, job offer, and hiring process
- Partnered closely with training team to ensure employees were prepared in new operating systems, policies, and procedures
- Worked with Product team during company wide deployment of new housekeeping management system to establish communication protocols and timelines
- Facilitated webinars and working sessions with field and Product teams post launch to gather feedback
Sr Training Specialist
Vacasa
05.2016 - 01.2018
- Established training timelines, developed training materials, and executed training
- Worked with L&D and knowledge base management teams to ensure new training materials were readily available
- Served as onsite, real time support for local operations teams during effective date of project for durations of five to fourteen days
Process Implementation Specialist
Vacasa
05.2015 - 05.2016
- Implemented training initiatives by incorporating industry trends and collaborating with Operations leadership
- Produced SOPs, user guides, and training materials for proprietary software
- Partnered with Product and Engineering teams during launch of employee apps for Housekeeping and Maintenance employees
- Trained field staff, held feedback sessions, and monitored adoption rates of the field apps
Regional Housekeeping Manger
Vacasa
11.2014 - 05.2015
- Managed recruiting, hiring, and training of housekeepers, inspectors, leads, and managers
- Oversaw Housekeeping team of 120 employees and numerous contractor relationships
- Served as escalation for homeowners and guests across 500 short term rental properties
- Developed staff through continuous training, specialized skill development, encouragement, and real time feedback
- Oversaw ordering, inventory, and distribution of supplies and in home amenities
Convention Services Manager
Embassy Suites
01.2014 - 09.2014
- Monitored and controlled event expenditures to meet budgets and contract terms
- Created detailed timelines and budgets for events to meet all deadlines through precise banquet event orders
- Conducted hotel site inspections and client presentations on room and menu options
- Worked closely with banquet, front desk, and housekeeping departments for successful event execution
Education
Bachelor of Science - Hotel And Restaurant Management
Auburn University
Auburn, AL05.2009
Skills
- Staff Training
- Project Support
- Issue Resolution
- Servant Leader
- Empathetic
- Adaptable
Certification
- Change Manager Certification - Prosci 2019
Timeline
Sr Change Manager
Poplar Homes
01.2023 - 05.2023
Director of Integrations - Change Management
Vacasa
01.2022 - 10.2022
Sr Change Manager/Change Manager
Vacasa
01.2018 - 01.2022
Sr Training Specialist
Vacasa
05.2016 - 01.2018
Process Implementation Specialist
Vacasa
05.2015 - 05.2016
Regional Housekeeping Manger
Vacasa
11.2014 - 05.2015
Convention Services Manager
Embassy Suites
01.2014 - 09.2014
Bachelor of Science - Hotel And Restaurant Management
Auburn University
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