Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Krista Napier

ROWLETT,United States

Summary

I am an experienced business owner with over 10 years of knowledge in food industry. I have an excellent reputation for resolving problems and improving customer satisfaction. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With my years of experience in the customer service industry, I have built a wealth of knowledge on how to make the customer feel satisfied with their decision and also turn a profit in my company. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Regional Operations Manager

Lobster Made Easy
01.2023 - Current
  • Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
  • Established performance goals for each department, monitoring progress towards objectives on a regular basis.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Maintained high safety standards throughout the region, minimizing accidents and incidents.
  • Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.

Concessionaire

Denmore Delights
03.2013 - Current
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Onboarded new temps by entering employee information into systems.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used coordination and planning skills to achieve results according to schedule.
  • Resolved problems, improved operations and provided exceptional service.
  • Received and processed stock into inventory management system.

Hairstylist

Self Employed
06.2000 - 03.2013
  • Completed wet styling, thermal styling, permanent waving and hair relaxing services.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Permed, relaxed and bleached hair for customers daily.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Processed payments, entering sales in register for prompt customer service.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Completed in-home services for elderly clients unable to travel to salon.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Educated customers on products to maximize benefits.
  • Counted and documented opening and closing cash amounts daily.

Education

Trade Certificate - Cosmetology

Kelly's School of Hair Design
Port Moody
01.1998 - 01.1999

No Degree - Courtroom Stenographer

Douglas College
New Westminster
05.2001 -

High School Diploma -

Caronport High School
Caronport Saskatchewan
05.2001 -

Skills

Organization and Time Management

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Certification

Food handlers manger certificate

Timeline

Regional Operations Manager

Lobster Made Easy
01.2023 - Current

Concessionaire

Denmore Delights
03.2013 - Current

No Degree - Courtroom Stenographer

Douglas College
05.2001 -

High School Diploma -

Caronport High School
05.2001 -

Hairstylist

Self Employed
06.2000 - 03.2013

Trade Certificate - Cosmetology

Kelly's School of Hair Design
01.1998 - 01.1999

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Krista Napier