KRISTA NECHVATAL
Madison,WI
Summary
Senior Account Manager and Customer Success professional with over 15 years experience managing accounts across the full customer lifecycle. Proven ability to drive client retention, lead renewals, and deliver data-informed business reviews that demonstrate value to stakeholders. Known for a consultative, customer-first approach, cross-functional collaboration, and a passion for improving access to high-quality healthcare.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Manager III
Quartz
Madison, USA
04.2015 - 01.2026
- Own and manage a large book of business across the full customer lifecycle, supporting 900+ employer group clients from onboarding and engagement through renewal and long-term retention.
- Serve as the primary strategic partner to employers, HR leaders, and brokers, aligning benefit performance and service delivery with customer-defined success metrics.
- Lead renewal strategy and execution, including plan recommendations, pricing discussions, and value positioning to support retention and long-term revenue growth.
- Conduct regular client meetings and business reviews, translating utilization data, plan performance, and service outcomes into clear, actionable insights for decision-makers.
- Partner cross-functionally with claims, customer service, underwriting, and internal operations teams to resolve escalations, improve processes, and ensure a seamless client experience.
- Educate clients and consultants on benefit offerings, provider networks, digital tools, and value-added services to drive engagement and optimize utilization.
- Build and maintain trusted relationships with broker partners, collaborating on strategy, negotiation, and implementation to strengthen advocacy and pipeline opportunities.
- Act as a customer advocate internally, providing feedback to improve service delivery, workflows, and client-facing processes.
Inside Sales Representative
Humana
Middleton, USA
06.2010 - 04.2015
- Inside Sales of group medical and ancillary benefits for commercial lines
- Collaborated with team members to strategize on sales techniques and product offerings
- Educated clients on Humana's services and benefits to enhance customer satisfaction.
- Developed relationships with clients to foster long-term loyalty and trust in services.
Education
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - BUSINESS: MARKETING/REAL ESTATE
Madison College
Madison, WISkills
- Customer Succuss & Account Management
- Full Customer Lifecycle Ownership (Implementation → Renewal)
- Client Retention & Revenue Growth
- Client Reviews & Presentations
- Cross-Functional Collaboration (Sales, Ops, Product, Claims)
- Data-Driven Storytelling & Performance Insights
- CRM & SaaS Platform Utilization (Salesforce, Web Portals)
- Stakeholder & Broker Relationship Management
Certification
- Health, Accident & Life - Wisconsin
- Health, Accident & Life - Iowa
- Health, Accident & Life - Minnesota
Timeline
Account Manager III
Quartz
04.2015 - 01.2026
Inside Sales Representative
Humana
06.2010 - 04.2015
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - BUSINESS: MARKETING/REAL ESTATE
Madison College