Krista Owens
Wilmington,CA
Summary
Position as a Program Director, Senior Project Manager, or General Manager to utilize and increase skills. Driven hard worker with experience planning and coordinating all aspects of productions. Proficient in selecting scripts, coordinating writing, and supporting directing and editing. Multifaceted leader with talent orchestrating coordination of all records, plans, and personnel to accomplish fast-paced work, with emphasis on quality control.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consumer Service Coordinator
North Los Angeles County Regional Center
Lancaster, CA
11.2021 - Current
- Provide information and advocacy; coordinate service services for individuals with intellectual and developmental disabilities.
- Discuss needs and concerns directly with consumers and families.
- Perform all aspects of consumer case management for 80-100 cases.
- Administration duties: Keep accurate records of performed work, documentation, consumer information, etc.; correspond with vendors and generic resource centers to implement services needed; update consumer files, utilizing Sandis and Therefore; reply to emails and voicemails, etc.
- Create and write program plans in the form of legal reports and addendums for consumers; monitor, evaluate, and revise plans/reports as necessary.
- Manage, schedule, and conduct annual, triannual, and quarterly meetings; conduct assessment meetings for consumers and families.
Facilitator
Olive Support Services
Palmdale, CA
01.2020 - 03.2020
- Provided training to individuals and groups, taught Parent Education, Anger Management, etc. to parolees and transitioning young adults.
- Traveled to various work sites to deliver training and skills development workshops, primarily to transitioning young adults.
- Enhanced in-house databases for accurate records.
- Managed, scheduled, and conducted assessment appointments.
- Administration duties: Kept accurate records of performed work, client information, etc.
- Attended, as a Representative, meetings to promote services within other organizations.
Behavior Therapist / Technician
Star of CA, Inc.
Culver City, CA
07.2014 - 01.2018
- Assessed referred clients with special needs and created behavior programs to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive and social skills.
- Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies; encouraged use of valuable resources and support groups.
Account Representative / Collector
Mandarich Law Group.
Woodland Hills, CA
04.2013 - 07.2014
- Assessed customers' financial situation and offered multiple payment plans to pay outstanding debts.
- Negotiated settlements with attorneys and debt consolidation companies.
- Updated account information using Eagle software.
- Communicated the litigation process to customers.
Behavioral Specialist / Program Supervisor / Assessor
Applied Behavior & Learning, Inc.
Van Nuys, CA
08.2012 - 08.2013
- Assessed referred clients with special needs, and created behavior programs to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive, and social skills.
- Communicated case details to referral agencies (i.e. Service Coordinators and Psychologists); wrote quarterly Progress Reports, Addendums, Assessments, etc; conducted data analysis and monthly family clinic meetings.
- Supervised and trained staff assigned to cases while managing daily administrative duties for 6 cases.
- Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies; encouraged the use of valuable resources and support groups.
Behavioral Specialist Program Coordinator / Assessor
California Psychcare, Inc.
Palmdale, CA
08.2008 - 06.2010
- Assessed referred clients with special needs and created behavior programs to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive, and social skills.
- Communicated case details to referral agencies (i.e. Service Coordinators, Psychologists); wrote quarterly Progress Reports, Addendums, Assessments, etc; conducted data analysis; conducted monthly family clinic meetings.
- Supervised and trained staff (10-15) assigned to cases while managing daily administrative duties for 8-10 cases.
- Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies; encouraged use of valuable resources and support groups.
Director of Marketing
Global Medical Staffing Solutions, Inc.
Van Nuys, CA
08.2007 - 12.2008
- Generated new clientele by marketing to medical facilities to obtain contracts; created a marketing system and materials, kits, and literature (Powerpoint presentation/booklets & brochures, sample files, etc.); created/managed: databases, profit analysis, organizational files, folders, and telemarketing system (script, appointment log, follow-up system).
- Set weekly and monthly goals (for new clients) for the company.
Jr. Project Manager / Account Manager
PsychcareArvato Digital Services, LLC.
Valencia, CA
12.2007 - 08.2008
- Responsible for day-to-day operations (fulfillment, production, warehousing, shipping, website, etc.) for multiple accounts; maintained master inventory lists (material management), issue logs, and live website prize malls.
- Created procedural documentation for new accounts; trained team members.
- Performed marketing research/demographic-based product selection; set up system database for testing and production; assisted IT departments, internally and externally; worked closely with Project Managers and clients.
- Utilized SAP to create/maintain material database, purchase orders, live website, etc.
- Assisted Project Managers, Business Director, and CEO in all aspects of project implementation.
- Maintained issue logs and 'follow-ups' on task lists.
- Managed/updated project plans; assisted with pricing research for new projects; created/edited requests for proposals.
- Identified resources needed for projects and new business clients.
- Created/edited company presentations for executives, sales team, and internal business owners.
Education
Bachelor of Arts - Social Sciences (Politics & Government)
California State University, Northridge
Northridge, CA06.2007
Skills
- PowerPoint, MS Word, Excel, Outlook, Access, SAP, strong knowledge of PC, Mac, Internet/Research, E-mail
- Corporate presentations; problem-solving skills, excellent communication and writing skills
- Event planning (proposal writing, organizing, etc)
- Networking, interpersonal, and negotiating skills
- Strong presentation/public speaking
- Management skills
- Administrative experience
- Program management
- Supervising experience
- Materials Management
- Project Implementation & Management
- Business Analysis
- Program development
- Administrative experience
- Program management
- Supervising experience
- Account Management
- Quality Control
- Bookkeeping
- Strong organizational skills (10 years)
- Project Management Abilities
- Motivational interviewing
- Meeting facilitation
- Law clerk experience (preparing legal documents, witness summaries, etc)
- Relationship management
- Needs Assessment
- Behavioral Therapy
- Special Needs & Special Education
- Cognitive Behavioral Therapy
- Social Work
- Group Therapy
- Data Collection
- Family Counseling
- Crisis intervention
- Developmental disabilities
- Applied Behavioral Analysis (ABA), Registered Behavior Technician (RBT), Discrete Trial Training (DTT), Pivotal Response Treatment (PRT), Positive Behavior Support (PBS), Cardiopulmonary Resuscitation (CPR), Crisis Prevention Institute (CPI), Social Skills Specialist, VB-Mapps, Catalyst Data Analysis Software, ABA Progress Reports
Certification
- Registered Behavior Technician (RBT) Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Crisis Prevention (CPI) Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Consumer Service Coordinator
North Los Angeles County Regional Center
11.2021 - Current
Facilitator
Olive Support Services
01.2020 - 03.2020
Behavior Therapist / Technician
Star of CA, Inc.
07.2014 - 01.2018
Account Representative / Collector
Mandarich Law Group.
04.2013 - 07.2014
Behavioral Specialist / Program Supervisor / Assessor
Applied Behavior & Learning, Inc.
08.2012 - 08.2013
Behavioral Specialist Program Coordinator / Assessor
California Psychcare, Inc.
08.2008 - 06.2010
Jr. Project Manager / Account Manager
PsychcareArvato Digital Services, LLC.
12.2007 - 08.2008
Director of Marketing
Global Medical Staffing Solutions, Inc.
08.2007 - 12.2008
Bachelor of Arts - Social Sciences (Politics & Government)
California State University, Northridge
- Registered Behavior Technician (RBT) Certification
- Cardiopulmonary Resuscitation (CPR) Certification
- Crisis Prevention (CPI) Certification
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