Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Krista Owens

Krista Owens

New Orleans,LA

Summary

Assist in providing client services within wide variety of fields, with strong foundation in special needs, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Committed to team collaboration and achieving results, with expertise in relationship management and effective communication that fosters positive outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Client Specialist

Coast 2 Coast Events, Inc.
07.2025 - Current
  • Conducted approximately 15 successful sales presentations daily to highlight promotions, overcome objections and close sales.
  • Developed strong relationships with key business clients, resulting in increased revenue and repeat business.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Conducted regular follow-ups with clients to maintain communication and ensure their needs were met.
  • Closed business to business and consumer sales.

Behavior Interventionist

Cortica
09.2024 - 07.2025
  • Implemented behavior plan to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive skills, and social skills in homes, clinic, and school settings.
  • Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies.
  • Observed student behavior in order to assess their strengths and weaknesses in order to develop appropriate strategies for addressing any issues that arise.

Editor-in-Chief/Writer

Innate Dreams Publishing, LLC
01.2017 - 06.2025
  • Reviewed and edited content submitted by writers to ensure accuracy, clarity and compliance with company standards.
  • Ensured timely delivery of all projects within budget constraints.
  • Oversaw the production process from start to finish including proofreading, printing and distribution.
  • Attended conferences or workshops related to publishing industry trends.
  • Organized layout proofs from design team to check accuracy prior to publication.
  • Provided guidance on writing style, grammar, punctuation, spelling, usage and other aspects of copywriting.
  • Utilized keyword optimization techniques when crafting SEO-friendly content.
  • Created original copy for websites, brochures, newsletters, promotional materials, and more; wrote nonfiction books for distribution.

Consumer Services Coordinator

North Los Angeles County Regional Center
11.2021 - 01.2024
  • Provided information and advocacy; coordinated services for individuals with intellectual and developmental disabilities.
  • Discussed needs and concerns directly with consumers and families.
  • Performed all aspects of consumer case management for 80-100 cases.
  • Administration duties: Kept accurate records of performed work, documentation, consumer information, etc.; corresponded with vendors and generic resource centers to implement services needed; updated consumer files, utilizing Sandis and Therefore; replied to emails and voicemails, etc.
  • Created and wrote program plans in the form of legal reports and addendums for consumers; monitor, evaluate, and revise plans/reports as necessary.
  • Managed, scheduled, and conducted annual, triannual, and quarterly meetings; conduct assessment meetings for consumers and families.

Facilitator

Olive Support Services
01.2020 - 03.2020
  • Provided training to individuals and groups, taught Parent Education, Anger Management, etc. to parolees and transitioning young adults.
  • Traveled to various work sites to deliver training and skills development workshops, primarily to transitioning young adults.
  • Enhanced in-house databases for accurate records.
  • Managed, scheduled, and conducted assessment appointments.
  • Administration duties: Kept accurate records of performed work, client information, etc.
  • Attended, as a Representative, meetings to promote services within other organizations.

Behavior Therapist / Technician

Star of CA, Inc.
07.2014 - 01.2018
  • Assessed referred clients with special needs and created behavior programs to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive and social skills.
  • Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies; encouraged use of valuable resources and support groups.

Behavioral Specialist Program Coordinator / Assessor

California Psychcare, Inc.
08.2008 - 06.2010
  • Assessed referred clients with special needs and created behavior programs to address consumers' core deficits and excess behaviors; taught compliance, learning fundamentals, adaptive, and social skills.
  • Communicated case details to referral agencies (i.e. Service Coordinators, Psychologists); wrote quarterly Progress Reports, Addendums, Assessments, etc; conducted data analysis; conducted monthly family clinic meetings.
  • Supervised and trained staff (10-15) assigned to cases while managing daily administrative duties for 8-10 cases.
  • Provided in-home parent education for parents/guardians; modeled appropriate intervention strategies; encouraged use of valuable resources and support groups.

Director of Marketing

Global Medical Staffing Solutions, Inc.
08.2007 - 12.2008
  • Generated new clientele by marketing to medical facilities to obtain contracts; created a marketing system and materials, kits, and literature (Powerpoint presentation/booklets & brochures, sample files, etc.); created/managed: databases, profit analysis, organizational files, folders, and telemarketing system (script, appointment log, follow-up system).
  • Set weekly and monthly goals (for new clients) for the company.

Jr. Project Manager / Account Manager

Arvato Digital Services, Llc
12.2007 - 08.2008
  • Responsible for day-to-day operations (fulfillment, production, warehousing, shipping, website, etc.) for multiple accounts; maintained master inventory lists (material management), issue logs, and live website prize malls.
  • Created procedural documentation for new accounts; trained team members.
  • Performed marketing research/demographic-based product selection; set up system database for testing and production; assisted IT departments, internally and externally; worked closely with Project Managers and clients.
  • Utilized SAP to create/maintain material database, purchase orders, live website, etc.
  • Assisted Project Managers, Business Director, and CEO in all aspects of project implementation.
  • Maintained issue logs and 'follow-ups' on task lists.
  • Managed/updated project plans; assisted with pricing research for new projects; created/edited requests for proposals.
  • Identified resources needed for projects and new business clients.
  • Created/edited company presentations for executives, sales team, and internal business owners.

Education

Bachelor of Arts - Social Sciences (Politics & Government)

California State University, Northridge
Northridge, CA
06.2007

Skills

  • PowerPoint, MS Word, Excel, Outlook, Access, SAP, strong knowledge of PC, Mac, Internet/Research, E-mail
  • Corporate presentations, problem-solving skills, exceptional communication and writing skills
  • Event planning (proposal writing, organizing, etc)
  • Networking, interpersonal, and negotiating skills
  • Supervising experience
  • Project Implementation & Management
  • Business Analysis
  • Program Development & Management
  • Case Management
  • Quality Control
  • Bookkeeping
  • Strong organizational skills (10 years)
  • Group and Family Counseling
  • Crisis intervention Special Needs & Special Education, BCAT, RBT
  • Needs Assessment
  • Data Collection
  • Social Work
  • Strong empathy
  • Client needs assessment
  • Performance tracking
  • Attention to detail
  • Calm and professional under pressure
  • Teamwork and collaboration

Accomplishments

  • Achieved case load compliance by updating compliance requirements and updating reports with accuracy and efficiency during crisis.

Certification

  • Board Certified Autism Technician (BCAT)
  • Registered Behavior Technician (RBT) Certification
  • Cardiopulmonary Resuscitation (CPR) Certification
  • Crisis Prevention (CPI) Certification
  • Human Trafficking and Domestic Violence Training Certificate

Timeline

Client Specialist

Coast 2 Coast Events, Inc.
07.2025 - Current

Behavior Interventionist

Cortica
09.2024 - 07.2025

Consumer Services Coordinator

North Los Angeles County Regional Center
11.2021 - 01.2024

Facilitator

Olive Support Services
01.2020 - 03.2020

Editor-in-Chief/Writer

Innate Dreams Publishing, LLC
01.2017 - 06.2025

Behavior Therapist / Technician

Star of CA, Inc.
07.2014 - 01.2018

Behavioral Specialist Program Coordinator / Assessor

California Psychcare, Inc.
08.2008 - 06.2010

Jr. Project Manager / Account Manager

Arvato Digital Services, Llc
12.2007 - 08.2008

Director of Marketing

Global Medical Staffing Solutions, Inc.
08.2007 - 12.2008

Bachelor of Arts - Social Sciences (Politics & Government)

California State University, Northridge

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