Krista Parham
Castle Rock,CO
Summary
Security Client Manager Profile High-energy with +15 years of experience in a leadership role. Manager, who is successful in building and motivating dynamic teams. Strong multitasking skills. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that helps keep moral high. Organized and diligent with excellent written oral and interpersonal communication skills.
Overview
25
25
years of professional experience
Work History
Client Manager
Allied Universal Security Services
03.2021 - Current
- Enhanced client satisfaction by effectively addressing concerns and resolving issues in timely manner.
- Developed strong relationships with clients through regular communication and personalized service for increased loyalty.
- Implemented new processes to streamline workflow and improve overall efficiency.
- Collaborated with cross-functional teams to identify opportunities for growth and expansion of services offered.
- Managed diverse portfolio of clients, ensuring optimal results by tailoring strategies to individual needs.
- Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
- Monitored industry trends and competitor activities, adjusting strategies as needed to maintain competitive edge for clients.
- Achieved revenue targets consistently by identifying upselling opportunities and securing long-term contracts with key accounts.
- Streamlined internal communication processes, resulting in more efficient collaboration between team members and improved client outcomes.
- Facilitated successful contract negotiations, securing favorable terms for both parties while maintaining strong relationships with clients.
- Led team meetings focused on continuous improvement, fostering environment of open dialogue and constructive feedback among team members.
- Trained new employees on company policies, procedures, and best practices, ensuring seamless integration team dynamic.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Established trust with clients through consistent follow-up and commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Security Account Manager
ALLIED UNIVERSAL SECURITY
01.2021 - 03.2022
- Responsible for over 6,000 hrs weekly
- Daily Contact with Client via email/phone
- Work with local Law Enforcement on a daily basis
- Responsible for over 70 sites daily
- Ordering uniforms for over 100 security staff
- Payroll via Winteam Filling empty post within 2hours.
- Enhanced client satisfaction by addressing their concerns and providing personalized security solutions.
Lead Site Supervisor
ALLIED UNIVERSAL SECURITY
03.2019 - 01.2021
- Works well independently and on a team to solve problems
- Manages ateam of 8 security officers, hires effective security professionals, and utilizes WinTeam for scheduling
- Organizes and prioritizes work to complete all assignments in a timely and efficient manner
- Works with high level of confidence and ambition
- Exhibits strong managerial traits, ability to serve as a effective leader
- Maintains meticulous logs and records of all activities
- Built, improved and maintained effective relationships with clients and employees
- Meets all contractual scheduled hours with minimum of unbilled overtime
- Ensures clients site is provided with high quality security services to protect associates and property
- Supervises day to day security operations assigned by client
- Handles all security issues or emergency situations appropriately
- Coordinates and/or conducts on site-specific OJT
- Manages and orders uniforms, equipment, and supplies
- Manages secure access to facility via ProWatch
- Maintained meticulous logs and records of activities
- Leveraged strong relationship with clients and security staff and employees
- Assured regular communication of issues with Client
- Maintained professional security staff of 5 officers to meet all clients needs
- Worked with National Account Portfolio Manager (Allied Universal) on a daily basis
- Ensured complete customer satisfaction was received
- Monitored CCTV on daily basis
- Reported all incidents to include emergencies to client in a timely manner.
Lead Site Supervisor
ALLIED UNIVERSAL
10.2017 - 03.2019
Assistant Security Supervisor
ALLIED UNIVERSAL SECURITY
10.2016 - 10.2017
Light Wheel Mechanic
US ARMY RESERVE
10.1999 - 10.2010
Education
Bachelor Criminal Justice Candidate -
KENNESAW STATE UNIVERSITY
Kennesaw, Jasper02.2024
Associates of Applied Science Social Work -
GEORGIA PERIMETER COLLEGE
Atlanta, GA05.2020
Skills
- Works well independently and on team to solve problems
- Manages team of over 150 security officers and managers
- Meets all contractual scheduled hours with minimum of unbilled overtime
- Ensures clients site is provided with high quality security services to protect associates and property
- Leveraged strong relationship with client and security staff and employees
- Works with number of Enterprise Account Managers on daily basis
- Took proactive role in communicating with client and meeting needs
- Maintained required KPI's
- Ability to Multitask
- Interpersonal Communication
- Highly Organized
- Customer satisfaction
- Microsoft Office Programs
- Team Oversight
References
References available upon request
Timeline
Client Manager
Allied Universal Security Services
03.2021 - Current
Security Account Manager
ALLIED UNIVERSAL SECURITY
01.2021 - 03.2022
Lead Site Supervisor
ALLIED UNIVERSAL SECURITY
03.2019 - 01.2021
Lead Site Supervisor
ALLIED UNIVERSAL
10.2017 - 03.2019
Assistant Security Supervisor
ALLIED UNIVERSAL SECURITY
10.2016 - 10.2017
Light Wheel Mechanic
US ARMY RESERVE
10.1999 - 10.2010
Bachelor Criminal Justice Candidate -
KENNESAW STATE UNIVERSITY
Associates of Applied Science Social Work -
GEORGIA PERIMETER COLLEGE
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