Krista Paterno
Ashford,CT
Summary
Dynamic hematology/oncology nurse manager with expertise in clinical operations and quality improvement initiatives. Committed to enhancing patient care through effective team leadership and strategic planning, while pursuing a Master’s in Operational Leadership to further strengthen operational efficiency and compliance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Hematology/Oncology Clinical Operations Manager
Hartford Medical Group-Cancer Institute
Storrs, Connecticut
01.2026 - Current
- Managed daily clinical operations to ensure seamless patient care in a comprehensive cancer care environment.
- Developed and implemented standard operating procedures for clinical workflows.
- Developed and implemented clinical operations processes to ensure compliance with regulatory requirements.
- Streamlined scheduling processes, enhancing staff availability and reducing patient wait times.
- Coordinated multidisciplinary team meetings to improve collaborative patient care outcomes.
- Coordinated communication between clinical teams and external stakeholders effectively.
- Assisted in budget preparation for clinical operations and resource allocations.
- Facilitated regular meetings to discuss project updates and team performance insights.
Hematology/Oncology Clinical Operations Manager
Hartford Healthcare Cancer Institute
Norwich, Connecticut
01.2025 - Current
- Managed daily clinical operations in a comprehensive cancer care environment.
- Ensured compliance with regulatory standards and internal policies in clinical practices to maintain high care quality.
- Developed and implemented standard operating procedures for clinical workflows.
- Coordinated multidisciplinary team meetings to strengthen collaborative patient care approaches.
- Analyzed patient data to identify trends and improve service delivery processes.
- Supported leadership in strategic planning for program development and resource allocation.
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing, and correcting staff performance.
Hematology/Oncology Clinical Operations Manager
Hartford Healthcare Cancer Institute
Willimantic, Connecticut
01.2020 - Current
- Oversee day to day clinical oncology operations to ensure safe, efficient, and high-quality patient care.
- Coordinated workflows across oncology clinics, infusion centers, radiation services, and multidisciplinary teams to streamline patient care.
- Led quality improvement initiatives that enhanced oncology care delivery and improved patient outcomes.
- Ensure clinical services align with organizational goals, regulatory standards, and evidence-based oncology practices
- Supervise, mentor, and evaluate clinical and administrative oncology staff.
- Coordinate staffing schedules to meet patient volume and acuity needs while analyzing productivity, patient throughput, and capacity planning.
- Managed operational budgets and resource allocation to ensure cost-effective use of supplies and equipment.
- Reviewing all risk connects throughout the East Region and working with Quality and Safety on practice change
Hematology/Oncology Infusion Nurse
Hartford Healthcare Cancer Institute
Willimantic, Connecticut
01.2017 - 01.2020
- Cared for adult patients with diverse cancer diagnoses and hematological disorders, ensuring tailored care plans to meet individual needs.
- Collaborated with multidisciplinary teams to enhance patient experience and support throughout treatment journey.
- Coordinated with homecare and hospice services to facilitate seamless transitions for patients and their families.
- Providing New Diagnosis teaching
- Advanced Preparation-works closely with providers, patients and supportive staff in scheduling
- Led team efforts to support management in decision-making processes.
Substitute School Nurse
Ashford School
Ashford, Connecticut
01.2016 - 01.2017
- Administered first aid and emergency care to students and staff.
- Administered and supervised administration of prescription medication to students.
- Monitored student health records to ensure compliance with state regulations.
- Collaborated with teachers to develop and implement care plans for students with chronic health conditions.
- Communicated with parents regarding health concerns and treatment plans.
- Advised parents and guardians on strategies to support their child's health and well-being at school and home.
- Maintained accurate records of student health information.
- Maintained a clean and safe environment in the school health office.
Nurse Supervisor
Natchaug Hospital
Mansfield, Connecticut
01.2015 - 01.2017
- Supportive to patients and clinical staff overnight on both adult and adolescent/child units.
- Collaborated with staff to identify and resolve clinical issues, enhancing patient care.
- Assists with staffing decisions for the next shift.
- Coordinated interdisciplinary communication to streamline patient management processes.
- Precepts other supervisors in being proficient in the role.
- Supported unit managers in implementing changes to improve patient care quality.
- Maintained accountability among staff by initiating tough discussions.
- Conducted hand washing audits and followed up on PPD placements and readings.
- Experienced in EPIC, assisted with transition to Computer charting system.
Assistant Nurse Manager
Connecticut Children’s
Hartford, Connecticut
01.2008 - 01.2016
- Experienced, knowledgeable and skilled pediatric hematology and oncology nurse.
- Performs managerial duties including: hospital wide and unit quality of care initiatives, unit budgeting, care coordination, staff scheduling and acting as a resource to all staff on the unit.
- Facilitated monthly meetings for Assistant Nurse Managers to discuss unit operations.
- Coordinated Resource Nurse Classes to develop nursing leadership skills and improve unit support.
- Assisted with developing the curriculum with the other managers.
- The purpose of the class was to develop nurses as leaders on their units.
- Actively participated in the initiative to decrease bloodstream infections in patients receiving chemotherapy by performing central line audits.
- Conducted hand washing audits across all units to ensure compliance with infection control standards.
- Demonstrated clinical competence in patient care environments.
Staff Nurse
Connecticut Children’s
Hartford, Connecticut
01.2002 - 01.2008
- Collaborated with interdisciplinary team to enhance quality of patient care.
- Guided and supported nurses on the unit to foster professional development and teamwork.
- Serves as a mentor to newer nurses on the unit and has proven leadership skills.
- Serves as the assistant nurse manager to the unit manager.
- Managed contingency situations that arose on the clinical unit.
- Coordinated with outpatient Hematology/Oncology Department to streamline workflow for scheduling infusions and admissions.
- Participates in staffing decisions throughout the hospital.
- Works closely with the bed manager organizing admissions and discharges on the unit.
- Organizes patient assignments for the oncoming shifts.
Staff Nurse
Hartford Hospital
Hartford, Connecticut
01.2001 - 01.2002
- General medical surgical nursing duties with a patient ratio 1: 5-7 on days.
- Performed general nursing duties for adults, including dressing changes, wound care, assessments, IV therapy, foley catheter care, and teaching for patients and families.
- Coordinated home care services with discharge planners, facilitating smooth patient transitions post-discharge.
- Participated in daily patient rounds with interdisciplinary team, enhancing collaborative care planning.
Education
Master of Science - Nursing Operational Leadership
Quinnipiac University
Hamden, Connecticut12-2026
Bachelor’s Degree - Nursing, Biology
Saint Joseph College
West Hartford, Connecticut05-2001
Skills
- Clinical operations management
- Patient care coordination
- Quality improvement initiatives
- Clinical data management
- Regulatory compliance
- HIPAA compliance
- Nursing protocols
- Clinical documentation
- Patient safety
- Operations oversight
- Continuous improvement
- Strategic planning
- Team leadership
- Quality outcomes improvement
- Effective communication
References
FURNISHED UPON REQUEST
Certification
- Chemotherapy/Biotherapy certified
- CPR Certified
- ELNEC Certified
Accomplishments
- Recipent of Florence Nightingale Award -2007, 2010
Timeline
Hematology/Oncology Clinical Operations Manager
Hartford Medical Group-Cancer Institute
01.2026 - Current
Hematology/Oncology Clinical Operations Manager
Hartford Healthcare Cancer Institute
01.2025 - Current
Hematology/Oncology Clinical Operations Manager
Hartford Healthcare Cancer Institute
01.2020 - Current
Hematology/Oncology Infusion Nurse
Hartford Healthcare Cancer Institute
01.2017 - 01.2020
Substitute School Nurse
Ashford School
01.2016 - 01.2017
Nurse Supervisor
Natchaug Hospital
01.2015 - 01.2017
Assistant Nurse Manager
Connecticut Children’s
01.2008 - 01.2016
Staff Nurse
Connecticut Children’s
01.2002 - 01.2008
Staff Nurse
Hartford Hospital
01.2001 - 01.2002
Master of Science - Nursing Operational Leadership
Quinnipiac University
Bachelor’s Degree - Nursing, Biology
Saint Joseph College