Krista Patterson
Mount Angel
Summary
Accomplished retail professional with a proven track record at various retail establishments, enhancing customer satisfaction and meeting sales targets through effective teamwork, collaboration, and exceptional customer service. Skilled in cash handling and store operations, consistently contributing to store success and customer loyalty by leveraging sales trends knowledge and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Seasonal Worker
Kate Spade & Company
11.2022 - 02.2023
- Managed seasonal displays, attracting attention and driving sales through strategic placement.
- Conducted basic maintenance on tools and equipment to prolong lifespan.
- Improved customer satisfaction by assisting with product selection and providing timely service.
- Supported team goals with proactive communication and collaboration.
- Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
Key Holder Supervisor
Aeropostale
07.2019 - 01.2020
- Resolved customer complaints, maintaining professionalism and courtesy.
- Coordinated team schedules, ensuring adequate coverage during busy times.
- Opened and closed store, following proper security measures.
- Conducted inventory checks, keeping products available and well-stocked.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
Sales Associate
Tory Burch
03.2019 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Tjmaxx
09.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Champion Feed And Pet Supply
02.2015 - 09.2018
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Collaborated with team members to manage inventory and restock items as needed.
- Engaged with customers to create a friendly and welcoming atmosphere.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
Education
High School Diploma -
Silverton High School
Silverton, OR06-2017
Skills
- Store operations
- Customer service
- Teamwork and collaboration
- Time management
- Cash handling
- Store maintenance
- Loss prevention
- Sales trends
Timeline
Seasonal Worker
Kate Spade & Company
11.2022 - 02.2023
Key Holder Supervisor
Aeropostale
07.2019 - 01.2020
Sales Associate
Tory Burch
03.2019 - 07.2019
Sales Associate
Tjmaxx
09.2018 - 12.2018
Sales Associate
Champion Feed And Pet Supply
02.2015 - 09.2018
High School Diploma -
Silverton High School
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