KRISTA L. PAYNE

Provided case management services to youth and adults according to the guidelines and requirements of the CCS Program, including completing initial intake referrals, determining eligibility for services, collaborating with individuals to determine needs and locating, managing and coordinating services to meet client needs and goals. Completed reviews of client progress and conducted Team meetings. Maintained extensive documentation and client records. Built rapport with clients, guardians, providers and other team members in order to assist clients with achieving their goals.

• Provided case management services to families after determining their needs. Made arrangements and/or referrals for needed services. Matched community resources and services to the family needs. Collaborated with the family to establish goals and worked with the family towards achieving the goals. Documented all communication and progress with family as well as all collateral contacts. Followed state guidelines, practices, and statues when working with families. Prepared court documents and attended court hearings when required.

• Performed numerous administrative duties to support the Ongoing Services Unit including tracking court dates and paperwork to ensure jurisdiction did not expire. Prepared agendas and conducted meetings as Leader of the Trauma Informed Care Committee. Typed case notes and other dictation and correspondence. Recorded and distributed meeting notes for various committees, staff, and case transfer meetings. Supervised visits and family interactions. Safely transported children to visits and other appointments as necessary. Performed background checks. Used Microsoft Office, Access, and numerous state databases. Entered case notes promptly. Maintained confidentiality at all times.

• Solely responsible for all Human Resource functions for an organization of approximately 90 employees. Performed all duties in respect to: recruitment and hiring, new employee orientation, benefits, performance appraisals, personnel files and compensation. Worked collaboratively with accounting department to complete bi-weekly payroll duties. Balanced and vouchered all benefit payable invoices. Wrote various documents and correspondence to effectively communicate news and information to employees. Assisted and advised supervisors with disciplinary issues and documented events and follow-up. Played an active role in organization’s strategic planning process. Completed employee terminations as necessary and ensured proper documentation in sensitive situations. Provided assistance and information to staff in regard to FMLA, Worker’s Compensation and Short Term/Long Term Disability claims. Acquired continued education and training to stay current with federal and state regulations. Gathered data and submitted reports as necessary to federal and state agencies (5500 form, EEOC reporting, new hire reporting, etc.) Supplied data as necessary to the grant writer for various grant applications. Maintained confidentiality at all times.

• Supervised both Welcome Center and Adventure Alley (drop-in day care) departments. Trained and developed department staff. Assisted Associate Executive Director with administrative functions including budgeting for numerous departments. Billed corporate accounts and collected past due accounts. Prepared and maintained membership reports. Provided outstanding customer service to all members and guests. Maintained schedules of facility rooms for internal and external meetings/functions. Maintained office supply inventory and ordered at necessary levels. Promoted events through numerous media forms.

• Provided administrative and clerical support to the Human Resource Director. Performed administrative duties including: hiring, orientation, payroll, benefits, performance appraisals, personnel files and compensation. Coordinated the hiring process for all positions from start to finish including: creating/editing job descriptions as necessary; posting all positions internally and externally; collecting and maintaining applicant materials and files; scheduled all interviews with applicants as well as coordinated facility meeting rooms; produced letters to applicants at various stages of the application process (thank you, position filled, offer letters, etc.); performed all reference checks. Balanced and vouchered all benefit payable invoices. Generated and edited various documents and correspondence for the Human Resource Director. Assisted and advised supervisors with disciplinary issues and documented events and follow-up. Completed various tasks as requested by management.