Summary
Overview
Work History
Education
Skills
Certification
Overview Of Qualifications
Healthcare Advocacy
Timeline
Generic

Krista Peak

Fort Wayne,IN

Summary

Dynamic Chief Quality and Risk Management Officer at Neighborhood Health Clinics, Inc. with expertise in legal compliance and operational risk assessment. Spearhead initiatives to improve patient satisfaction, clinical outcomes, and foster collaboration among diverse teams. Proven track record in implementing effective quality program planning, risk response planning, and driving organizational success through strategic oversight and innovative solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CHIEF QUALITY AND RISK MANAGEMENT OFFICER

Neighborhood Health Clinics, Inc.
02.2023 - Current
  • Company Overview: Federally Qualified Health Center
  • Oversee the strategic implementation of quality assurance (QA) and quality improvement (QI) initiatives, alongside risk management programs, to enhance clinical outcomes and improve patient satisfaction throughout the organization
  • Coordinate external audits and investigations into compliance with regulatory and legal standards at the federal, state, and local levels, ensuring adherence to applicable laws and regulations.
  • Develop and maintain emergency preparedness programs to protect the safety and welfare of both patients and healthcare team members.
  • Research emerging trends in the industry related to risk management policies and procedures
  • Developed strong relationships with stakeholders, promoting a culture of open communication and continuous improvement in risk management efforts.
  • Performed regular audits of internal controls and procedures, identifying areas for improvement in overall risk mitigation strategies.
  • Maintained compliance with regulatory requirements by proactively addressing any identified gaps in policy adherence or documentation standards.
  • Coordinated cross-functional teams to address identified risks, fostering collaborative problem-solving efforts.
  • Delivered timely and accurate reporting on key risk metrics to senior leadership, supporting informed decision-making processes at the highest level.
  • Trained employees in risk awareness and preparedness, fostering a culture of accountability and ownership over risk management responsibilities.
  • Prepare presentations summarizing findings from periodic reviews of existing controls over internal processes related to risk management activities.
  • Engaged in complex data analytics, quality assurance, and database management to quantify and substantiate observations and lend credence to proposed operational enhancements.
  • Perform detailed analysis of corporate policies and procedures as they relate to enterprise-wide risk management initiatives
  • Create comprehensive reports outlining potential risks and recommended corrective actions
  • Develop key performance indicators to measure progress towards achieving organizational goals related to risk management objectives
  • Implement new software programs for tracking and managing risk-related data

PERINATAL SERVICES OPERATIONS CONSULTANT

Riley Children's Health
10.2019 - 02.2023
  • Company Overview: Indiana University Health
  • Acted as the operational integrator for a $154 million Maternity Services Strategic Project, which included a comprehensive maternity center providing inpatient and outpatient services such as maternal-fetal medicine, obstetrics, and neonatal care
  • Implemented standardized work models for construction, education, training, and program relocation to ensure operational readiness while maintaining quality assurance and resource allocation, delivering within scope and budget
  • Advocated for neonatal and obstetric 'Levels of Care' regulations in Indiana by serving on committees for the Indiana Perinatal Quality Collaborative (IPQIC) to enhance care quality and reduce infant and maternal mortality rates
  • Successfully managed multiple projects simultaneously while maintaining high standards of performance
  • Ensured compliance with safety regulations and quality assurance standards during the construction process
  • Managed multiple construction projects, ensuring that all deadlines were met and budgets stayed on track
  • Collaborated with architects, engineers, subcontractors, and clients to ensure project goals were achieved
  • Created standard operating procedures for construction activities to improve efficiency and accuracy of work processes
  • Implemented strategies aimed at reducing waste levels while increasing productivity without compromising quality standards
  • Identified areas where additional training may be required for staff members in order to achieve desired outcomes
  • Established effective communication channels between different departments in order to facilitate a smooth flow of information
  • Prepared reports summarizing progress of projects along with recommendations for further actions
  • Prepared contracts and negotiated revisions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors
  • Indiana University Health

MEDICARE CLINIC MARKET DIRECTOR

Oak Street Health
10.2018 - 10.2019
  • Company Overview: National Primary care physician network serving patients on Medicare
  • Oversaw all aspects of value-based care programming, facilities management, finance, service delivery, outreach, and clinical operations, emphasizing reimbursement model with extensive expertise in Medicare programs
  • Developed pricing models that maximized profitability while maintaining customer satisfaction
  • Formulated comprehensive reports on current market conditions based on collected data points
  • Created and managed budgets for all marketing activities, monitored performance against budget and adjusted as needed
  • Coordinated with public relations teams to ensure positive representation of the brand in press releases or other outlets
  • Managed sales team to consistently achieve growth and hit sales targets
  • Primary care physician network serving patients on Medicare
  • Played a pivotal role in driving organizational change by effectively communicating new strategic direction to team members and stakeholders throughout the business.

WOMENS AND CHILDRENS EXECUTIVE DIRECTOR

Lutheran Children's Hospital
06.2013 - 10.2018
  • Company Overview: 400-bed adult hospital, an 80-bed pediatric hospital within a hospital
  • Served as the Hospital Clinical Director and Physician Practice Director, collaborating with independent physician partnerships
  • Oversaw Maternal, Pediatric, and Neonatal services while managing a team of 250 nurses and 6 RN managers
  • Supervised 20 employed physicians and medical directors
  • Managed physician recruitment, contracts, and onboarding, successfully hiring 10 physicians between 2016 and 2018
  • Oversaw a $25 million budget for the construction of the Women and Children's facility, including operational and capital expenditures
  • Collaborated with the Board of Directors to ensure alignment between organizational mission and vision, core values, and operations
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Provided executive leadership in setting long-term goals and objectives, creating policies, and developing procedures for the organization
  • Created a culture of transparency through open communication with staff members at all levels within the organization.

HEATHCARE STRATEGY BUSINESS CONSULTANT

Allina Health
01.2010 - 01.2013
  • Company Overview: 450-bed hospital, 15 clinics, Quaternary Adult Trauma Center/Children's Health, 381-bed pediatric facility
  • Acted as the primary operational integrator for the $32 million 'Mother Baby' Clinical Service Line, a strategic joint venture that united a leading $3 billion adult healthcare system with a specialized $50 million pediatric hospital, aiming to create seamless continuity of care for mothers and their infants
  • Developed detailed strategic business plans that addressed the transfer of financial assets and outlined a framework for effective operational integration of staff, programs, and processes to ensure alignment between the two organizations
  • Conducted thorough operational data analyses, resulting in insightful reports with actionable recommendations for immediate enhancements and long-term strategic improvements
  • Created detailed reports on key performance indicators, industry trends, and competitor analysis
  • Assisted senior executives in developing long-term goals for organizational success
  • Led comprehensive communication strategies in collaboration with Public Relations and Marketing teams, significantly enhancing stakeholder engagement and raising community awareness of available services
  • Leveraged strong communication skills to effectively present findings in a clear, concise manner
  • Managed projects from conception to completion with an emphasis on meeting deadlines and objectives

Education

SIX SIGMA BLACK BELT CERTIFICATION - SCHOOL OF MANUFACTURING EXTENSION PARTNERSHIP

Purdue University
01.2013

M.B.A. - SCHOOL OF BUSINESS, SPECIALIZATION IN BUSINESS DEVELOPMENT AND ENTREPRENEURSHIP

University of St. Thomas
01.2001

B.S. - CONSUMER AND FAMILY SCIENCES

Purdue University
01.1995

Skills

  • Comprehensive strategic planning
  • Enterprise risk management
  • Regulatory oversight
  • Operational risk assessment
  • Cybersecurity management expertise
  • Automation and ML experience
  • Incident response planning
  • Audit coordination
  • Policy management
  • Risk reporting

Certification

  • Certified Change Management Practitioner
  • Prosci Change Management

Overview Of Qualifications

I am an experienced healthcare leader with over three decades of expertise in clinical care, finance, and strategic planning across ambulatory clinics and hospital networks, strongly emphasizing value-based care. My skills encompass program expansion, improving clinical effectiveness, and refining care models to enhance patient outcomes and drive cost-efficiency. I thrive in relationship management, utilize data-driven decision-making, and focus on cultivating high-performing teams dedicated to delivering patient-centered care.

Healthcare Advocacy

Current Positions:

• Representative, Building Committee Representative, McMillen Health (2023 - Present)

• Representative, Indiana Perinatal Quality Improvement Collaborative (2013 - Present)

• Representative, Prenatal and Infant Care Network, Fort Wayne (2013 - Present)


Past Positions:

• Board Director, Super Shot, Inc. (2014 - 2024)

• Member, Fort Wayne Health Access Program (HAP) Committee (2018 - 2020)

• Representative, Community Health Improvement Plan for Children (2014 - 2019)

• Board Director, McMillen Center for Health Education, Fort Wayne, IN (2013 - 2019)

• Board Director, March of Dimes, Northeast Indiana Market (2015 - 2018)

• Board Director, Children’s Hope House - Hospitality House (2013 - 2019)

Timeline

CHIEF QUALITY AND RISK MANAGEMENT OFFICER

Neighborhood Health Clinics, Inc.
02.2023 - Current

PERINATAL SERVICES OPERATIONS CONSULTANT

Riley Children's Health
10.2019 - 02.2023

MEDICARE CLINIC MARKET DIRECTOR

Oak Street Health
10.2018 - 10.2019

WOMENS AND CHILDRENS EXECUTIVE DIRECTOR

Lutheran Children's Hospital
06.2013 - 10.2018

HEATHCARE STRATEGY BUSINESS CONSULTANT

Allina Health
01.2010 - 01.2013

M.B.A. - SCHOOL OF BUSINESS, SPECIALIZATION IN BUSINESS DEVELOPMENT AND ENTREPRENEURSHIP

University of St. Thomas

B.S. - CONSUMER AND FAMILY SCIENCES

Purdue University

SIX SIGMA BLACK BELT CERTIFICATION - SCHOOL OF MANUFACTURING EXTENSION PARTNERSHIP

Purdue University

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Krista Peak