Krista Penman

• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed incoming calls and directed to appropriate department.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
• Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
• Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
• Supported office staff and operational requirements with administrative tasks.
• Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Monitored and ordered supplies and materials to keep office well stocked.
• Reviewed and edited documents for accuracy, grammar and clarity.

Editing policies and procedures

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Roomed patients
• Set up room for minor surgery in office
• Set up surgery’s. Scheduling with hospital. Pre op and prey for patient.