Krista Pfeiffer
Loveland,CO
Summary
A highly organized and accomplished Veterinary Coordinator with nearly 20 years of experience in veterinary administrative support. Proven expertise in managing the emergency service workflow and operations, enhancing client relations, and streamlining administrative processes to improve overall efficiency. Skilled in coordinating schedules, managing medical records, and facilitating communication between veterinary staff and clients. Proven ability to streamline operations and enhance patient experience through effective management and problem-solving. Known for strong collaboration skills and adaptability in dynamic environments, ensuring reliable and consistent results.
Overview
18
18
years of professional experience
Work History
Service Excellence Clinic Coordinator
Colorado State University Veterinary Teaching Hospital
09.2021 - Current
- Oversight and management of referral cases.
- Uploading records and imaging from rDVMs.
- Management of When I Work schedules for faculty, residents, and interns.
- 3rd and 4th year student rotation orientation email and rotation composite.
- Scheduling weekly POCUS lab for 4th year students.
- Client communications
- Record management
- Assist with Incident Reporting (IR) investigation.
- Decides who are key stakeholders for incident reporting review. Decides on overall platform for investigation with key stakeholders. Creates clinic response to oversight committees involved.
- Reach out to clients to collect information regarding their concerns.
- Ordering all forms and office supplies.
- Updating ER member list serve and department photo composite.
- Management of service e-mail, responding directly to clients, rDVMs and distributing messages as necessary to clinicians, students, and technical staff.
- Primary user of Teams with Front Areas team members.
- Engage with clients and rDVMs in person or via telephone.
- Manage all administrative communications with clients to include: addressing questions and concerns, facilitating financial estimates and consents, managing prescription refills, updating clients during visit if medical personnel unavailable, obtaining or sending medical record information.
- Provides client support, including client communication, education, interaction, grief protocol, patient, and staff comfort.
- Facilitates euthanasia appointments. Completion of euthanasia body care, orders, and paw prints.
- Work with financial services team to process reductions as requested by service area.
- Assist staff with invoice and lab correction forms.
- Attend and present at intern seminar regarding ER workflow.
- Updating Canvas website.
- Creating 5-10 patient estimates per day.
- Coordinating ER workflow to ensure every patient has a student and clinician assigned, consent forms and estimates approved and signed, deposit collected, and a clear plan for patient care.
After Hours Lead/Administrative Assistant II
Colorado State University Veterinary Teaching Hospital
01.2019 - 09.2021
- After-hour lead included interviewing potential new student hourlies, HR paperwork completion, VTH onboarding (permissions, email creation, timeclock) creating their schedules, approving hours in Timeclock Plus, addressing concerns.
- Fully trained Administrative Assistant Float. Competent in working withing all front areas services. These areas ranged from call center, reception, financial services, medical records, and equine and livestock.
- Created nightly on call sheets.
- Information collection of new clients and scheduling with correct services.
- Connecting clinicians and service's to clients if they had questions or requesting patient updates.
- Checking clients in and ensuring consent forms are signed.
- Triaging emergencies in a calm demeanor as they can come in at any moment.
- Collection of deposits from estimates.
- Checking clients out, explaining the 7 day hospital policy, H-Acct write offs.
- Handling billing discrepancies.
- Equine & Livestock reception desk where I answer phone calls, created accounts, scheduled appointments, check patient's into the hospital for their appointments, collect deposits and payments, checking patients out of the hospital, entering charges in for Equine Ambulatory, scheduling MRI's and Bone Scans, monitoring the EQLS e-mail, entering dairy count sheets in.
Veterinary Receptionist
Brighton Animal Clinic
01.2014 - 01.2017
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
Receptionist/ Reception Supervisor
Spencer Springs Animal Hospital
09.2006 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Conducted interviews and on boarded new employees.
- Assisted with employee performance evaluations.
- Presented letter of expectations to employees if prompted.
- Created employee schedules for 7-10 employees.
- Balanced cash register every morning and evening.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks and employees simultaneously.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
Bachelor of Business Management
Colorado State University Global
Fort Collins, CO05.2026
Supervisor Development Program Certification
CSU Talent Development Program
Fort Collins, CO10.2024
High School Diploma -
Foothill High School
Henderson, NV05.2006
Timeline
Service Excellence Clinic Coordinator
Colorado State University Veterinary Teaching Hospital
09.2021 - Current
After Hours Lead/Administrative Assistant II
Colorado State University Veterinary Teaching Hospital
01.2019 - 09.2021
Veterinary Receptionist
Brighton Animal Clinic
01.2014 - 01.2017
Receptionist/ Reception Supervisor
Spencer Springs Animal Hospital
09.2006 - 09.2013
Bachelor of Business Management
Colorado State University Global
Supervisor Development Program Certification
CSU Talent Development Program
High School Diploma -
Foothill High School
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