Krista Pharr
Gainesville,TX
Summary
Proven leader at The Home Depot Inc, adept in customer engagement and accurate order fulfillment, enhanced operational efficiency by effectively resolving issues and elevating customer satisfaction. Skilled in verbal communication and complaint resolution, consistently delivered results by training teams to exceed performance targets. Motivated individual with experience in customer service and sales. Skilled in building customer, vendor and associate relationships and understanding their needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
Work History
Customer Order Specialist
The Home Depot Inc
02.2024 - Current
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Associate Support Department Supervisor
The Home Depot Inc
04.2014 - 02.2024
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hourly onboarding of new associates -Teaching and training new hires on company polices, benefits
- Scheduling of the hourly and salaried associates weekly based on forecast by department, by day
- Involvement in talent planning to create a strong, diverse pipeline within the location
- Conducted in-person interviews to assess candidate experience and qualifications.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for sales roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Worked closely with TAC to manage hiring events and job requisitions critical to store's staffing needs.
Key Carrier
The Home Depot Inc
08.2013 - 04.2014
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Department Supervisor
The Home Depot Inc
04.2012 - 08.2013
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
Expeditor
The Home Depot Inc
03.2005 - 04.2012
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ensured customer installations went smoothly from start to finish
Department Supervisor
The Home Depot Inc
05.2003 - 03.2005
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns, and refunds.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Customer Service Representative
The Home Depot Inc
11.2002 - 05.2003
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Education
No Degree - Basics
North Central Texas College
GainesvilleHigh School Diploma -
Callisburg High School
Gainesville, TX2000
Skills
- Accurate order fulfillment
- Order Processing
- Issue acknowledgement and resolution
- Customer Engagement
- Problem resolution
- Critical Thinking
- Verbal and written communication
- Talent management
- Pipeline Maintenance
- Team Development
- Customer Service
- Staff Training
Timeline
Customer Order Specialist
The Home Depot Inc
02.2024 - Current
Associate Support Department Supervisor
The Home Depot Inc
04.2014 - 02.2024
Key Carrier
The Home Depot Inc
08.2013 - 04.2014
Department Supervisor
The Home Depot Inc
04.2012 - 08.2013
Expeditor
The Home Depot Inc
03.2005 - 04.2012
Department Supervisor
The Home Depot Inc
05.2003 - 03.2005
Customer Service Representative
The Home Depot Inc
11.2002 - 05.2003
No Degree - Basics
North Central Texas College
High School Diploma -
Callisburg High School
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