Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Krista Prasad

San Diego,CA

Summary

Dynamic operations leader with a proven record of scaling teams, streamlining processes, and delivering measurable business results. Skilled in overseeing large, multi-level teams, driving compliance and operational excellence, and aligning strategy with business objectives. Recognized for building high-performing teams, improving customer satisfaction, and leading organizations through growth from startup to IPO.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Regional Manager, Operations

Compass
05.2022 - Current
  • Oversaw a team of 75+ individual contributors and managers, leading compliance, performance, and transaction operations for 30K+ annual deals (+8% YoY growth).
  • Drove $2.5M+ in annual revenue growth through strategic promotion and adoption of Transaction Services, effectively marketing solutions that increased utilization and strengthened agent partnerships and retention.
  • Boosted commission satisfaction by 24.5% and transaction coordinator satisfaction by 34% through process improvements.
  • Delivered 98% CSAT, 99.97% pay-at-table accuracy, 0 missed calls, and a 0.58-hour avg. response time against a goal of 1.3hrs.
  • Reduced bill payment error rate by 85%; improved first-pass approval rate by 6%.
  • Partnered with cross-functional leadership teams to streamline workflows, cut escalations, and align performance with KPIs.
  • Spearheaded the rollout of Zendesk and Dialpad, while transitioning support functions to cost-effective offshore locations - enhancing scalability, reducing expenses, and improving both compliance and Agent support.
  • Adjusted Finance workflow to lower outstanding cash from $1.3M+ to <$200K while reconciling $500K+ in commission advances.
  • Represented operations at vendor fairs and Compass Retreat, strengthening Agent relationships and driving service adoption.
  • Multiple Culture Champion Award recipient for leadership and collaboration.

Manager of Operational Finance

Compass
03.2020 - 05.2022
  • Led commissions teams across San Diego & Orange County, serving as SME in transaction operations.
  • Monitored KPIs and delivered reporting to drive adoption of company initiatives.
  • Managed transaction activity, Netsuite entries, ACH payments, and escalations.
  • Co-led Learn from Reality program to identify pain points and document process improvements.
  • Enforced compliance standards and strengthened operational controls.

Finance Associate

Compass
02.2018 - 03.2020
  • Built strong client relationships and served as trusted advisor to Agents and local Senior Leadership Team (SLT).
  • Launched 'open office hours' to onboard Agents and provide compliance support.
  • Partnered with cross-functional teams to deliver Agent-focused onboarding and training.
  • Managed CDA processing, broker file closings, cash application, and 1099 issue resolution.

Controller, Real Estate Sales & Property Management

Pacific Shore Platinum, Inc.
01.2010 - 02.2018
  • Directed financial operations and compliance functions for a boutique real estate brokerage and all-inclusive property management firm.
  • Led annual budget planning, general ledger reconciliation, and quarterly financial reporting.
  • Conducted internal audits of broker files, strengthening internal controls and reducing compliance risk.
  • Managed a $1M+ property management trust fund in compliance with CA Department of Real Estate regulations.
  • Oversaw property accounting, including rental disbursements, security deposits, and multi-city TOT reporting.

Consultant | Management & Career Counseling

Various Companies
01.1998 - 01.2010
  • Provided consulting, management, and career development support for individuals and organizations.
  • Delivered tailored coaching and training to strengthen leadership, communication, and employee performance.

Education

Master of Science - Educational Counseling

National University
San Diego, CA

Bachelor of Arts - Psychology

San Diego State University
San Diego, CA

Skills

  • Startup to IPO
  • Business Strategy
  • Change Management
  • Process Improvement
  • Auditing and Compliance
  • Budgeting & Forecasting
  • Operational Excellence
  • Team Leadership
  • Talent Development
  • Hiring & Onboarding
  • Conflict Resolution
  • Escalation Management
  • KPIs & Performance Metrics
  • Project Management
  • Customer Satisfaction

Certification

  • Certificate in Real Estate Transaction Coordination
  • California DRE# 01413007 first issued 01/10/04 (renewal in progress)

Timeline

Regional Manager, Operations

Compass
05.2022 - Current

Manager of Operational Finance

Compass
03.2020 - 05.2022

Finance Associate

Compass
02.2018 - 03.2020

Controller, Real Estate Sales & Property Management

Pacific Shore Platinum, Inc.
01.2010 - 02.2018

Consultant | Management & Career Counseling

Various Companies
01.1998 - 01.2010

Master of Science - Educational Counseling

National University

Bachelor of Arts - Psychology

San Diego State University

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