Krista Purnell
North Vernon,IN
Summary
To seek and maintain full-time position that offers professional growth and use of personal skills.
Overview
14
14
years of professional experience
Work History
Logistics Specialist
Uber Freight
06.2022 - Current
- Coordinated incoming and outgoing shipments to maintain schedules.
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Optimized distribution network by analyzing data and identifying opportunities for consolidation or expansion.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Generated documentation and information required for customer shipments.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Catering Operations Manager
Quest Staffing/Cummins Hospitality
01.2017 - 04.2022
- Handled catering scheduling, ordered food and planned events.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Hired and trained both permanent and temporary staff members.
- Set schedules for 11 staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of catering operations.
- Oversaw food presentation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Lead Teacher, Two-Year-Olds Classroom
Greenwood Christian School
08.2013 - 01.2017
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Team Manager
White Castle Restaurant
01.2010 - 08.2013
- Led employee relations through effective communication, coaching, training and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Evaluated employee performance, coached and trained, team members, increasing quality of work and employee motivation.
- Implemented new processes to streamline workflow within team, to increase productivity day to day.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Decatur Central High School
Indianapolis, IN2012
Skills
- Profound in Microsoft Word, Excel, Power Point
- Organizational Skills
- Database Management
- Attention to Detail
- Effective Communication / Interpersonal Skills
- Team Leadership
- Problem Solving Abilities
- Operational Efficiency
- Client Relations
- Documentation Skills
Timeline
Logistics Specialist
Uber Freight
06.2022 - Current
Catering Operations Manager
Quest Staffing/Cummins Hospitality
01.2017 - 04.2022
Lead Teacher, Two-Year-Olds Classroom
Greenwood Christian School
08.2013 - 01.2017
Team Manager
White Castle Restaurant
01.2010 - 08.2013
High School Diploma -
Decatur Central High School