- Music
- Baking
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Personal Development and Self-Improvement
- Video Gaming
- Building PCs
- Babysitting
- Engaging with people
Krista Ranuro
Kissimmee
Summary
Experienced with engaging and assisting guests in fast-paced setting. Utilizes strong interpersonal skills to ensure positive guest interactions and smooth operational flow. Knowledge of safety procedures and crowd management techniques. Reliable with over 5 years of experience.
Overview
8
8
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
10.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Assisted in improving attraction operations through participation in team meetings sharing feedback based on observations or guest interactions.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
- Trained in 3/4 World Discovery, Epcot attractions enroute to land-trained status (Guardians of the Galaxy: Cosmic Rewind, Spaceship and Mission: SPACE)
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
- Ensured timely opening of attractions by performing required start-up procedures diligently each day.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Houseperson/Roamer H/H
Walt Disney World Resort
11.2022 - 10.2023
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Boosted efficiency within the housekeeping department through cross-training in various roles as necessary.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms to help keep the housekeepers' job efficient.
- Cleaned and dusted hallways and under baseboards and completed any extra tasks to keep the lobby and room hallways clean
- Completed room requests such as extra items and trash removal
- Reported to the same leadership everyday to keep informed on any new procedures and tasks to be completed.
- Polished fixtures to achieve professional shine and appearance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
Quick Service Attendant/Roamer H/H
Walt Disney World Resort
11.2022 - 10.2023
- Completed assigned tasks promptly, often exceeding expectations in terms of quality or speed of completion.
- Maintained a clean and organized work area, promoting a positive environment for both employees and customers.
- Balanced multiple responsibilities simultaneously during high-pressure situations, ensuring all customers received exceptional service and timely order delivery.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Ensured order accuracy by carefully reviewing and confirming customer orders.
- Demonstrated flexibility in handling various tasks such as cooking, cleaning, and cashier duties during busy periods.
- Expedited customer orders with effective multitasking and prioritization skills.
- Adhered to safety guidelines and food handling procedures, reducing potential hazards within the workplace.
- Checked customer identification for alcohol sales.
- Removed safety hazards, soiled items, and trash from customer areas.
Pool Manager
The White Sands Resort & Spa
04.2022 - 10.2022
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Maintained a clean and well-organized facility, contributing to a positive guest experience.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Mentored junior pool staff, enhancing their skills and performance.
- Enhanced team communication with introduction of digital scheduling and communication platform.
Front Desk Agent
The White Sands Resort & Spa
04.2019 - 10.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Boosted online ratings by soliciting guest feedback and addressing online reviews.
- Promoted hotel amenities and services to guests, enhancing their stay.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Customer Service Associate
Wawa
10.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean store lobby and coffee area
- Stocked the coffee area and any shelves within the store area
- Completed cashier-related duties and finalized payments
- Completed mobile orders and ensured the driver received the complete order
- Emptied trash bins and safely disposed of the trash
Cashier
Point Beach Interiors
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Housekeeping Stocker
The White Sands Resort & Spa
04.2018 - 10.2018
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Completed and Organized each Housekeeping cart and closet to be ready for the next day's agenda
- I also assisted at the pool during this season, adding onto my responsibilities from the year prior.
Pool Attendant
The White Sands Resort & Spa
04.2017 - 10.2017
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Managed inventory of pool equipment and supplies, maintaining adequate stock levels at all times.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Organized pool-related events and activities, promoting engagement among patrons.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Conducted regular water quality checks to maintain optimal conditions for swimmers.
- Provided necessary support for disabled guests, ensuring their comfort and ease of access within the facility.
- Assisted in training of new pool attendants, sharing knowledge and best practices.
Skills
- Exceptional communication
- Performance under pressure
- Safety awareness
- Queue management
- Cash handling experience
- Conflict management
- Strong work ethic
- Customer service
- Emergency evacuation
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Relationship building
- Hospitality services
- Credit and cash payments
- Guest accommodations
- Reservation systems
- Microsoft office
- Housekeeping
- Training and mentoring
- Inventory oversight
- Tourism knowledge
EDUCATION
University of Central Florida, Orlando FL
Currently Enrolled
- Hospitality & Management Major with Rosen College
- Planning to graduate 2027
Ocean County College, Toms River NJ
High School Diploma, 06/2021
- Received dual-enrollment credits with Point Beach High School
- Enrolled for Fall 2022, however transferred to UCF once completing the Disney College Program
Monmouth University, Long Branch NJ
High School Diploma, 06/2021
- Finished my freshman year at Monmouth University
- Decided to transfer to Ocean County College as they did not offer the major I ultimately decided on: Hospitality
Point Beach High School, Point Pleasant Beach NJ
High School Diploma, 06/2021
- 3.6 GPA
- National Honors Society Member
- The Gull Buddies Original Member
- Jr. UNICO & UNICO Member
- UNICO Scholarship recipient
- Completed Dual Enrollment credits with Ocean County College
Rockhouse Music, Brick NJ & Tinton Falls NJ
November 2017-2022
- This was an extracurricular program I joined in my freshman year of high school. Here I learned to play the piano, write and produce music, and sing at live concerts held at The Stone Pony. I also began learning the bass guitar with this program until the owner moved locations to New York.
Interests
Timeline
Attractions Cast Member
Walt Disney World Resort
10.2023 - Current
Houseperson/Roamer H/H
Walt Disney World Resort
11.2022 - 10.2023
Quick Service Attendant/Roamer H/H
Walt Disney World Resort
11.2022 - 10.2023
Pool Manager
The White Sands Resort & Spa
04.2022 - 10.2022
Customer Service Associate
Wawa
10.2020 - 03.2021
Cashier
Point Beach Interiors
10.2019 - 02.2020
Front Desk Agent
The White Sands Resort & Spa
04.2019 - 10.2021
Housekeeping Stocker
The White Sands Resort & Spa
04.2018 - 10.2018
Pool Attendant
The White Sands Resort & Spa
04.2017 - 10.2017
Similar Profiles
Jayline BerdecĂaJayline BerdecĂa
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort
Jenniffer NolascoJenniffer Nolasco
Housekeeping Room Attendant at Walt Disney World ResortHousekeeping Room Attendant at Walt Disney World Resort
Holly AntunesHolly Antunes
Guest Service Agent, Host, Coordinator, Trainer at Walt Disney World ResortGuest Service Agent, Host, Coordinator, Trainer at Walt Disney World Resort
Ali GillamAli Gillam
Disney College Program Intern at Walt Disney World ResortDisney College Program Intern at Walt Disney World Resort
Zackery ComerfordZackery Comerford
Assistant General Manager at IGC Hospitality - Melia HotelsAssistant General Manager at IGC Hospitality - Melia Hotels