Summary
Overview
Work History
Education
Skills
Timeline
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Krista Regan

Tampa

Summary

Dynamic and results-driven professional with over a decade of proven success leading process optimization, operational modernization, and customer experience enhancements in the banking and financial services sector. Adept at leveraging technology and business process management (BPM) methodologies to reduce operational costs, improve efficiency, and enhance customer satisfaction. Recognized for implementing strategic initiatives such as card replacement tracking systems and fraud process automation, saving millions in operational expenses and reducing customer friction.

Overview

12
12
years of professional experience

Work History

Senior Product Owner

USAA
09.2024 - Current
  • Enhanced efficiency in securing deposit applications by 19% with targeted banking updates.
  • Increased team efficiency by streamlining processes and optimizing workflows for cross-functional collaboration increasing developers delivery time by 1 week per program increment.
  • Mitigated risks closing ~ 5 issues associated with product development through proactive identification, assessment, and management of potential issues or obstacles.
  • Increased revenue by $4M identifying opportunities for bank UI products using customer needs analysis.
  • Facilitated effective decision-making among stakeholders through clear presentation of data-driven insights regarding project progress or challenges.

Product Manager

Capital One
02.2013 - 09.2024
  • Developed and implemented a card replacement tracker, significantly reducing customer friction and decreasing call volume by 1 million calls annually, resulting in substantial cost savings.
  • Streamlined the fraud claims process by reducing manual touchpoints, driving operational efficiencies and delivering major cost reductions.
  • Served as a Business Process Management (BPM) coach, leveraging AI-driven insights to optimize workflows, enhance operational efficiency, and improve enterprise-wide processes.

Education

Agricultural Education And Communication - Leadership

University of Florida
Gainesville, FL
12.2022

Skills

  • Strategic visioning
  • Design thinking
  • Data-driven decision making
  • Product lifecycle management
  • Competitive analysis
  • Stakeholder management
  • Business analysis
  • Risk management
  • Problem-solving
  • Adaptability and flexibility

Timeline

Senior Product Owner

USAA
09.2024 - Current

Product Manager

Capital One
02.2013 - 09.2024

Agricultural Education And Communication - Leadership

University of Florida

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Krista Regan