Krista Richard
Pensacola,United States
Summary
Data entry specialist with 10+ years of expertise in administering databases and ensuring accurate data processing. Recognized by colleagues for meticulous attention to detail, strong interpersonal skills, and exceptional writing abilities. Eager to leverage extensive experience in interpersonal communication and writing within your organization. Holds a Criminal Justice certificate, further enhancing qualifications for this role.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
U.S. Department of Homeland Security
02.2019 - Current
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft
- Performing searches and screening, which may include physical interaction with passengers (e.g., pat-downs, search of property, etc.), conducting bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs
- Controlling terminal entry and exit points
- Interacting with the public, giving directions and responding to inquiries
- Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- This may include application of risk-based security screening protocols that vary based on program requirements
- Retaining and implementing knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
Doordash Driver
DoorDash
06.2020 - 06.2021
- Provide an exceptional experience for customers by delivering their orders promptly and accurately
- Loading food orders safely into your vehicle, ensuring quality and freshness
- Delivering items like pizzas, beverages, groceries, or desserts to customers' doorsteps
- Using the DoorDash app for navigation with GPS and optimized routes
- Adhering to traffic laws and maintaining a clean driving record
- Communicating courteously with customers and resolving any delivery concerns
- Local Impact: Play a vital role in connecting local businesses with their communities
UPS Driver Helper
UPS
12.2018 - 01.2019
- Physically demanding role that requires flexibility and stamina
- Ride along with Package Delivery Drivers to assist with deliveries
- Help unload packages from the delivery truck
- Greet customers and provide excellent service during deliveries
- Work collaboratively with the driver to complete multiple deliveries on a preassigned route
Ramp Agent
Envoy Air
05.2018 - 10.2018
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Assist with record keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules
- Report equipment problems and breakdowns to facilitate fast repairs
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- Familiarity with basic computer programs to assist with record keeping and baggage routing
- Strong teamwork and collaboration skills to help achieve team goals
- Excellent verbal and written communication skills, such as email and phone
- Adaptability to changing priorities and time management skills
Sales Associate
Hudson Group
02.2017 - 09.2018
- Acknowledge and greet customers as they enter the store
- Follow all company policies, cash handling policies and special store loss prevention procedures
- Communicate effectively with customers, fellow employees, and store management
- Effectively operate a cash register
- Know basic store layout to assist customers in their selection of product and be able to answer customer questions about the entire store
- Be knowledgeable and familiar with the surrounding businesses/offerings within the facility
- Communicate pricing, out of date, and inventory issues with management
- Assist other store employees in maintaining security in stores
- Stock merchandise
- Inform management of any out of stock situations
- Help maintain a neat, clean, organized store, which includes sweeping, dusting, and straightening of merchandise on store fixtures and displays
- Assist with book inventory process (i.e., ordering, receiving, returns)
Night Auditor & Front Desk
Marriott International Residence Inn
08.2016 - 02.2017
- Balancing the accounts from day shift
- Managing front desk activity and handling guest check-ins and check-outs
- Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
- Handling customer requests and complaints and directing other employees or departments accordingly
- Creating invoices, bills and checks for vendors, employees and contractors
- Managing and updating all official documentation pertaining to the role
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments
- Answering calls and queries related to potential booking
Temporary Legal Assistant/Receptionist
Prince & Associates
03.2016 - 06.2016
- Communicating with clients via phone, by email and in person to conduct interviews and field questions
- Performing initial background research and briefing the lawyer
- Seeing to administrative tasks like making copies and sending invoices
- Attending meetings alongside the Lawyer and taking accurate notes on proceedings
- Organizing documents for court filing and record keeping
- Transcribing and proofreading legal documents
- Scheduling client appointments and court dates
- Maintaining client confidentiality and privacy
Elementary Tutor
08.2015 - 05.2016
- Tutor in the subject areas of grammar, punctuation, writing, spelling, math, science, and history
- Incorporate innovative approaches into the learning experience
- Analyze and maintain records of students' progress to teach to individual needs
- Encourage and reinforce confidence in students to establish productive and positive learning patterns for success
Game Advisor
GameStop
10.2014 - 12.2014
- Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
- Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
- Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
- Demonstrate appreciation for guests by thanking them for their visits and their business
- Show professionalism and enthusiasm by working well with others - deliver great team results
- Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines
- Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Assistant Store Leader
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations
- Actively participates as a member of a team to move the team toward the completion of goals
- Makes guests and their needs a primary focus of one's actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns
- Allocates task responsibility to appropriate others to maximize the organization's and individual's effectiveness
Education
Criminal Justice Certification - Criminal Justice/Law Enforcement Administration
U.S. Career Institute
01.2024
Cyber Security -
Des Moines Area Community College
01.2020
Associate of Arts - AA - Psychology and Veterinary
Meridian Community College
01.2015
High School Diploma - Gradeschool
Northeast High School
01.2012
Skills
- Paperwork
- Databases
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Data entry
- Fast typing speed
- File management
- Filing and data archiving
- Data management
Timeline
Doordash Driver
DoorDash
06.2020 - 06.2021
Transportation Security Officer
U.S. Department of Homeland Security
02.2019 - Current
UPS Driver Helper
UPS
12.2018 - 01.2019
Ramp Agent
Envoy Air
05.2018 - 10.2018
Sales Associate
Hudson Group
02.2017 - 09.2018
Night Auditor & Front Desk
Marriott International Residence Inn
08.2016 - 02.2017
Temporary Legal Assistant/Receptionist
Prince & Associates
03.2016 - 06.2016
Elementary Tutor
08.2015 - 05.2016
Game Advisor
GameStop
10.2014 - 12.2014
Criminal Justice Certification - Criminal Justice/Law Enforcement Administration
U.S. Career Institute
Cyber Security -
Des Moines Area Community College
Associate of Arts - AA - Psychology and Veterinary
Meridian Community College
High School Diploma - Gradeschool
Northeast High School
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