Krista Richardson
Summary
Success oriented with high energy and a positive attitude. Possess the ability to effectively handle both client contact and project coordination with other disciplines. Ability to analyze problems and anticipate clients and patient’s needs.
Overview
22
22
years of professional experience
Work History
Private Caregiver
Caregiver for family member
07.2024 - 07.2025
- Coordinate all medical care, and obtain strong communication with the medical team.
- Administer medication.
- Overseeing and managing all household responsibilities.
- Created a daily schedule and prepared a care plan
Operations Manager
True Health- Community Health Center
Orlando, FL
11.2023 - 06.2024
- Oversee and manage all operations and employees within the Optometry department.
- Manage sales and inventory in the Optometry/Optical department.
- Retrieve prior authorizations and confirm patients’ insurance coverage/eligibility.
- Oversee and increase business relations with other medical vendors.
- Provide monthly departmental reports.
- Work jointly with the site manager and clinical manager to ensure team building strategies and strong communication throughout the clinic.
- Manage team and individual performance.
- Complete 1:1 session for individual employee development.
Medicare Grievance Analyst
Aetna Healthcare Insurance
Remote/WAH
12.2022 - 09.2023
- Resolution specialist, Advocate for the Medicare Members and investigate their grievances.
- Excellent written and oral communications skills.
- Effectively resolve Medicare members’ cases within or before the allotted Medicare (CMS) guidelines due date.
- Research and verify members insurance plan and coverages.
- Research members complaints with all Insurance avenues and products through communication with vendors, IT, claims, and providers.
Optometric/Ophthalmic Assistant
Florida Eye Clinic
Orlando, FL
07.2006 - 03.2017
- Performed health services administrative duties; verified health insurance and vision coverage, appointment scheduling, replenish inventory, patient check-in and check-out while demonstrating leadership skills in customer service on the Physicians’ behalf.
- Perform dilation, perform gonioscopy and contact lens technician.
- Took patient history of present illness and ocular history, perform visual acuity, autorefractor, visual field.
- Exceptional experience communicating with patients to address their medical needs and concerns.
- Able to coordinate several tasks simultaneously while accommodating and supporting all physicians’ needs.
Optometric Technician
Lens Crafters
Orlando, FL
01.2004 - 01.2006
- Took the patient’s histories, tonometer, visual activity, keratometry, visual field.
- Answered incoming calls, scheduled appointments, insurance verification and called in prescription refills.
- Great customer service skills- assisted with optical sales.
Education
Executive Masters - Health Administration
University of North Florida
Master in Health Care Administration - (UNF Transfer)
University of Central Florida
Orlando, FLBachelor’s Degree - Healthcare Management and Professional Services Specialization
Seminole State College
Sanford, FloridaSkills
- Leadership
- Interpersonal communication
- Time management
- Problem-solving skills
- EMR
- Proficient in MS Office
Intentional Break
Planned Educational Pursuit, 2017-2022
Timeline
Private Caregiver
Caregiver for family member
07.2024 - 07.2025
Operations Manager
True Health- Community Health Center
11.2023 - 06.2024
Medicare Grievance Analyst
Aetna Healthcare Insurance
12.2022 - 09.2023
Optometric/Ophthalmic Assistant
Florida Eye Clinic
07.2006 - 03.2017
Optometric Technician
Lens Crafters
01.2004 - 01.2006
Executive Masters - Health Administration
University of North Florida
Master in Health Care Administration - (UNF Transfer)
University of Central Florida
Bachelor’s Degree - Healthcare Management and Professional Services Specialization
Seminole State College