Krista Rickards
Cape May Court House,New Jersey
Summary
I have been in Long Term Care since 1989 starting in a SNF as the Assistant Administrator and Director of Marketing and Admissions. I also worked as Medical Records reviewing charts and documentation.
I received my CALA in 2001 and started as the Administrator at Victoria Commons in 2006.
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Certified Assisted Living Administrator
Complete Care at Victoria Commons
North Cape May, New Jersey
09.1996 - Current
- Represented the organization at various community events in order to promote its services among potential customers, clients, residents, families in need of senior care assistance solutions.
- Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Participated in quality improvement initiatives designed to enhance customer service standards within the organization.
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Created budgets for staffing, supplies, and other operational costs.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Explained policies, procedures and services to patients.
- Implemented protocols for handling emergency situations such as fire alarms or medical emergencies within the facility.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Education
CALA
Excellence in Caring
New Jersey10-2001
High School Diploma -
Middle Township High School
Cape May Court House, NJ06-1982
Skills
- Financial Reporting Coordination
- Information Systems Development
- Budget Development
- Employee Performance Evaluations
- Employee Training Program
- Financial Operations Oversight
- Employee Supervision
- Decision-Making
- Critical Thinking
- Employee Recruitment and Hiring
- Quality Control
- HIPAA Guidelines
- Human Resources Management
- Facility Inspections
- Regulatory Requirements
- Emergency Readiness
References
References available upon request.
Timeline
Certified Assisted Living Administrator
Complete Care at Victoria Commons
09.1996 - Current
CALA
Excellence in Caring
High School Diploma -
Middle Township High School