Krista Ringler
Richfield,OH
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Travel Agent
Let's Go Travel With Kristy
09.2024 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Customized group travel packages that met diverse needs and interests, leading to successful and memorable trips.
Product Specialist
New Innovations, Inc.
10.2022 - Current
- Work closely with various departments to drive product design, development, marketing, and launch processes.
- Engage with customers and prospects to support their technical needs within the software.
- Phone support, ticket support and overall customer service
- Work with end users for software support, including troubleshooting, problem analysis, and providing solutions for routine questions and basic customer needs.
- Write and maintain technical marketing/support/customer-centric tools such as product support documentation, FAQs, and training content.
- Serve as the technical expert for assigned product lines.
- Train the web-based software suite via phone/web sharing, one on one, in hospital/classroom and conference venues
- Experience using Microsoft Word, Excel, PowerPoint and Google Suite
- Collaborated with cross-functional teams to streamline product development processes.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Improved product features based on customer feedback, leading to notable increase in user engagement.
Boutique Owner
Self-employed
05.2016 - 12.2023
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Improved customer satisfaction with personalized styling consultations and attentive service, fostering repeat business.
- Built a loyal customer base through engaging social media content, regular email newsletters, and exclusive promotions.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Master of Education - Early Childhood Education
The Ohio State University
Columbus, OH08-2009
Bachelor of Science - Human Development And Family Studies
The Ohio State University
Columbus, OH06-2008
Skills
- Travel industry expertise
- High volume environments
- Administrative tasks
- Interpersonal communications
- Mentoring and training
- Company guidelines and procedures
- Outstanding interpersonal skills
- Excellent positive attitude
- Customer service expert
- Desktop support
- Problem-solving abilities
- Remote Support
Timeline
Travel Agent
Let's Go Travel With Kristy
09.2024 - Current
Product Specialist
New Innovations, Inc.
10.2022 - Current
Boutique Owner
Self-employed
05.2016 - 12.2023
Master of Education - Early Childhood Education
The Ohio State University
Bachelor of Science - Human Development And Family Studies
The Ohio State University
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