Hi, I’m
Krista Ritzman
Wadsworth,OH
Summary
Customer-oriented, strategic-thinking, dependable salesperson with over a decade of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Expertise in growing network connections, introducing products, implementing pricing models and revealing customer needs to deliver solutions.
Overview
29
years of professional experience
Work History
National Design MartMedina, Ohio
Salesperson
09.2020 - Current
Job overview
- Assisted customers in selecting appropriate products or services for their needs.
- Collaborated with team members to develop effective sales plans.
- Educated customers about products and services offered by the company.
- Developed and implemented strategies to meet sales quotas.
- Provided personalized service to build relationships with customers.
- Maintained accurate records of customer interactions and transactions.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Acquired new customers and identified unique needs to deliver relevant products.
Vals Beauty Parlour Medina, OH
Managing Cosmetologist
07.2008 - 03.2020
Job overview
- Demonstrated expertise in cutting, coloring, and styling hair according to client's request.
- Ensured compliance with safety regulations related to the use of chemicals and other hazardous materials in the salon.
- Built a large book of repeat clients
- Monitored customer satisfaction levels and addressed any complaints or concerns promptly.
- Tracked inventory of salon supplies and ordered additional items when needed.
- Provided advice on beauty products and services to customers.
- Performed administrative duties such as scheduling appointments, collecting payments, and handling customer inquiries.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Radisson InnAkron, OH
Sales Manager
06.2002 - 05.2007
Job overview
- Performed quality control inspections prior to delivery of catered items.
- Negotiated contracts with vendors for hotel rooms, food, beverages, decorations.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Resolved customer complaints regarding sales and service.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Radisson InnAkron, OH
Front Office Manager
06.1995 - 05.2002
Job overview
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Liaised with vendors like housekeeping department, security personnel regarding guest requests or concerns.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Coordinated with other departments to ensure smooth functioning of operations.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Updated knowledge about current industry trends through research or attending professional development courses.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Liaised with sales and marketing team to implement strategies that enhance guest experience and increase occupancy.
- Analyzed customer feedback data to identify areas of improvement.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Resolved conflicts between customers or staff members professionally.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Facilitated staff training programs on customer service, software use, and emergency procedures.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
Education
Medina County Career CenterMedina, OH
Cosmetology from Hairstyling
07-2008
Ohio State UniversityColumbus, OH
Some College (No Degree) from Interior Design
Skills
- Customer Engagement
- Account Management
- Cold-calling
- Deal negotiation
- Networking
- Customer Relationship Building
- Customer Service
- Product and Service Sales
- Sales process
Timeline
Salesperson
National Design Mart
09.2020 - Current
Managing Cosmetologist
Vals Beauty Parlour
07.2008 - 03.2020
Sales Manager
Radisson Inn
06.2002 - 05.2007
Front Office Manager
Radisson Inn
06.1995 - 05.2002
Medina County Career Center
Cosmetology from Hairstyling
Ohio State University
Some College (No Degree) from Interior Design
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