Krista Robertson
Walnut Ridge,AR
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Director/Office Manager
Cox Funeral Home
06.2016 - Current
- Coordinated daily office operations to ensure efficient workflow and service delivery.
- Managed vendor relationships to secure quality services and materials for the funeral home.
- Implemented process improvements that enhanced service delivery and client satisfaction.
- Trained and supervised staff to maintain high standards of care and professionalism.
- Organized and coordinated funeral services, ensuring all details were executed flawlessly.
- Handled client inquiries and concerns with empathy and professionalism.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
- Supported teammates in overcoming technical challenges, sharing knowledge and expertise for mutual growth.
Education
Master of Science - Human Services
05-2026
- Honoree of Collegiate Leadership and Achievement (SCLA) (Fall, 2025)
- Honoree of Omega Nu Lambda National College Honor Society (Fall, 2025)
Bachelor of Arts - Sociology
05-2021
- Honoree (National Society for Leadership and Success)
- Chancellor's List (Spring, 2020)
Associate of Arts - General Education
12-2012
Skills
- Relationship building
- Strategic planning
- Decision-making
- Staff scheduling
- Funeral planning
- Organizational and time management skills
- Teamwork and collaboration
- Problem-solving
- Customer service
- Payroll administration
Certification
- Licensed Funeral/Expense Insurance Producer - State of Arkansas
- Licensed Professional Funeral Director- Arkansas State Board of Embalmers and Funeral Directors
- Notary Public-American Association of Notaries
Accomplishments
- Coordinated and conducted over 50 military funerals.
- Promoted from funeral assistant/administrative assistant to funeral director/office within just 12 months of employment.
Timeline
Funeral Director/Office Manager - Cox Funeral Home
06.2016 - Current
Walden University - Master of Science, Human Services
Arkansas State University - Bachelor of Arts, Sociology
Black River Technical College - Associate of Arts, General Education